News Implement simple news categories - Kayako

Thijs · **Implement simple news categories -** 22-04-2007, 10:39 AM

Hi,

Is it possible to add a second or ore seperate news sections in SupportSuite ? The second one can be made, I think, by using public/private, but maybe I need some more than two.

Has someone managed this ?

Cheers,

Thijs

craigbrass · 12:49 PM

The only way currently possible would be to create another "Template Group" for each additional news section you want. I know this isn't an ideal way to do it but I also feel that it would be handy if we could have multiple news sections. I am going to post a topic in the feature suggestions section about this.

craigbrass · 12:49 PM

<edit>

Basically, we would like to be able to split the news part into sections and have the ability to post news in different sections. Each one would have a separate news feed but a feed for all would be possible. Each section should have a setting to make it public (ie viewable by all) or private (only viewable by people logged into the helpdesk).

Thijs · 22-04-2007, 12:16 PM

Hi,

This would be a great idea. Maybe you can make a poll about it ?

Cheers,

Thijs

jtobey · 09-11-2007, 06:41 PM

This is a great idea. We would also have to select the appropriate news section that the emails pull the news articles from for that specific template group.

quipment · 24-02-2008, 06:16 PM

I think this is a good idea

Thijs · 23-06-2008, 03:18 PM

Is there already thought about this by more people ?

Thijs · 24-06-2008, 11:40 AM

I thought about the following:

Would it be nice to have some sort of "notes" page in kayako that is just a long list of messages you posted there ?

Something like this would be nice to have I think because it's more "blogging" than the newsection.

The way of "blogging" is nice to have if people want to lookup something very quick.

Thijs · 25-06-2008, 03:09 PM

Is there really no solution for this ?

I think this is very wanted.

Or can I make a newssection, not a new group btw, and filter that section out on a page ?

iNETFX - Ben · 18-08-2008, 11:03 PM

I've been asking for this for years ... I really want to be able to not have to update two news applications, just because Kayako can't split up sections

**Jamie Edwards** · 19-08-2008, 11:44 PM

Will be implemented in Version 4, including seperate feeds.

iNETFX - Ben · 20-08-2008, 06:33 AM

This can't be sneaked in for version 3?

**Jamie Edwards** · 20-08-2008, 10:39 AM

Quote:

Originally Posted by iNETFX - Ben

This can't be sneaked in for version 3?

I am afraid not

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Thijs Offline Member Posts: 253 Join Date: Jan 2007	Implement simple news categories - 22-04-2007, 10:39 AM Hi, Is it possible to add a second or ore seperate news sections in SupportSuite ? The second one can be made, I think, by using public/private, but maybe I need some more than two. Has someone managed this ? Cheers, Thijs

Thijs Offline Member Posts: 253 Join Date: Jan 2007	22-04-2007, 12:16 PM Hi, This would be a great idea. Maybe you can make a poll about it ? Cheers, Thijs

jtobey Offline New Member Posts: 21 Join Date: Nov 2007	09-11-2007, 06:41 PM This is a great idea. We would also have to select the appropriate news section that the emails pull the news articles from for that specific template group.

quipment Offline New Member Posts: 19 Join Date: Oct 2007	24-02-2008, 06:16 PM I think this is a good idea

Thijs Offline Member Posts: 253 Join Date: Jan 2007	23-06-2008, 03:18 PM Is there already thought about this by more people ?

Thijs Offline Member Posts: 253 Join Date: Jan 2007	24-06-2008, 11:40 AM I thought about the following: Would it be nice to have some sort of "notes" page in kayako that is just a long list of messages you posted there ? Something like this would be nice to have I think because it's more "blogging" than the newsection. The way of "blogging" is nice to have if people want to lookup something very quick.

Thijs Offline Member Posts: 253 Join Date: Jan 2007	25-06-2008, 03:09 PM Is there really no solution for this ? I think this is very wanted. Or can I make a newssection, not a new group btw, and filter that section out on a page ?

iNETFX - Ben Offline New Member Posts: 21 Join Date: Oct 2005	18-08-2008, 11:03 PM I've been asking for this for years ... I really want to be able to not have to update two news applications, just because Kayako can't split up sections

iNETFX - Ben Offline New Member Posts: 21 Join Date: Oct 2005	20-08-2008, 06:33 AM This can't be sneaked in for version 3?