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Will Implement (V4) Feature requests in this forum will be implemented in Version 4 of the product line (the current version).
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(#1)
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| Member  Posts: 86 Join Date: May 2007 Location: UK | Live Chat -> Quick Insert KB/Download Link -
14-12-2007, 10:40 AM
Is it possible to implement the "Quick Insert" option for live chat, so that you can easily point the visitor to the existing KB article or download  █ Shared Linux Hosting, Virtual Servers(NEW!), Dedicated Servers(NEW!), Domain Registration █ UK Based Servers, cPanel 11, 99.9% Uptime Guarentee, Big Enough To Cope - Small Enough To Care! █ MSN: carl.silver[AT]leapfrogavit[DOT]com |
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(#2)
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| Senior Member Posts: 5,936 Join Date: Jun 2005 Location: Cumbria, UK |
14-12-2007, 10:57 AM
Oh yes, would deffo like to see this included. It should be a tree menu through the knowledge base categories. Icon Headquarters - Its Elixir - Web2Messenger |
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(#3)
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| Member Posts: 86 Join Date: May 2007 Location: UK |
14-12-2007, 11:10 AM
i was thinking the same. Perhaps use the same "Quick Insert" system that is used in the tickets.█ Shared Linux Hosting, Virtual Servers(NEW!), Dedicated Servers(NEW!), Domain Registration █ UK Based Servers, cPanel 11, 99.9% Uptime Guarentee, Big Enough To Cope - Small Enough To Care! █ MSN: carl.silver[AT]leapfrogavit[DOT]com |
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(#4)
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| Senior Member Posts: 5,936 Join Date: Jun 2005 Location: Cumbria, UK |
14-12-2007, 11:30 AM
Yup, its a lot easier than finding the link, copying it and pasting it. Icon Headquarters - Its Elixir - Web2Messenger |
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(#5)
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| New Member Posts: 19 Join Date: Oct 2007 |
24-02-2008, 06:05 PM
I like this too |
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(#6)
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| Member Posts: 44 Join Date: May 2006 |
25-02-2008, 04:07 PM
it would be great to have the chance to add a quick response / knolledgebase during a livechat session. |
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(#7)
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| New Member Posts: 19 Join Date: Oct 2007 | Please have this in the V4 queue -
03-04-2008, 10:43 PM
I really think this would be something to be in V4. |
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(#8)
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| Operations Manager  Posts: 5,560 Join Date: Jan 2006 Location: United Kingdom |
20-08-2008, 10:53 AM
To be implemented in V4. -------------------------------------------------------------------
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(#9)
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| Member Posts: 86 Join Date: May 2007 Location: UK |
21-08-2008, 09:43 AM
Nice, thanks =D █ Shared Linux Hosting, Virtual Servers(NEW!), Dedicated Servers(NEW!), Domain Registration █ UK Based Servers, cPanel 11, 99.9% Uptime Guarentee, Big Enough To Cope - Small Enough To Care! █ MSN: carl.silver[AT]leapfrogavit[DOT]com |
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| >, chat, insert, kb or download, link, live, quick |
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