Kayako logo
Will Implement (V4) Feature requests in this forum will be implemented in Version 4 of the product line (the current version).

Reply
 
LinkBack Thread Tools Search this Thread Rate Thread Display Modes
  (#1) Old
Carl Silver Offline
Member
 
Carl Silver's Avatar
 
Posts: 86
Join Date: May 2007
Location: UK
Live Chat -> Quick Insert KB/Download Link - 14-12-2007, 10:40 AM

Is it possible to implement the "Quick Insert" option for live chat, so that you can easily point the visitor to the existing KB article or download


Leapfrog AVIT Ltd - http://hosting.leapfrogavit.com
Shared Linux Hosting, Virtual Servers(NEW!), Dedicated Servers(NEW!), Domain Registration
UK Based Servers, cPanel 11, 99.9% Uptime Guarentee, Big Enough To Cope - Small Enough To Care!
MSN: carl.silver[AT]leapfrogavit[DOT]com
   
Reply With Quote
  (#2) Old
craigbrass Offline
Senior Member
 
Posts: 5,936
Join Date: Jun 2005
Location: Cumbria, UK
14-12-2007, 10:57 AM

Oh yes, would deffo like to see this included. It should be a tree menu through the knowledge base categories.


Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member)

Icon Headquarters - Its Elixir - Web2Messenger
   
Reply With Quote
  (#3) Old
Carl Silver Offline
Member
 
Carl Silver's Avatar
 
Posts: 86
Join Date: May 2007
Location: UK
14-12-2007, 11:10 AM

i was thinking the same. Perhaps use the same "Quick Insert" system that is used in the tickets.


Leapfrog AVIT Ltd - http://hosting.leapfrogavit.com
Shared Linux Hosting, Virtual Servers(NEW!), Dedicated Servers(NEW!), Domain Registration
UK Based Servers, cPanel 11, 99.9% Uptime Guarentee, Big Enough To Cope - Small Enough To Care!
MSN: carl.silver[AT]leapfrogavit[DOT]com
   
Reply With Quote
  (#4) Old
craigbrass Offline
Senior Member
 
Posts: 5,936
Join Date: Jun 2005
Location: Cumbria, UK
14-12-2007, 11:30 AM

Yup, its a lot easier than finding the link, copying it and pasting it.


Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member)

Icon Headquarters - Its Elixir - Web2Messenger
   
Reply With Quote
  (#5) Old
quipment Offline
New Member
 
Posts: 19
Join Date: Oct 2007
24-02-2008, 06:05 PM

I like this too
   
Reply With Quote
  (#6) Old
esteban Offline
Member
 
Posts: 44
Join Date: May 2006
25-02-2008, 04:07 PM

it would be great to have the chance to add a quick response / knolledgebase during a livechat session.
   
Reply With Quote
  (#7) Old
quipment Offline
New Member
 
Posts: 19
Join Date: Oct 2007
Please have this in the V4 queue - 03-04-2008, 10:43 PM

I really think this would be something to be in V4.
   
Reply With Quote
  (#8) Old
Jamie Edwards Offline
Operations Manager
 
Jamie Edwards's Avatar
 
Posts: 5,560
Join Date: Jan 2006
Location: United Kingdom
20-08-2008, 10:53 AM

To be implemented in V4.


Jamie Edwards (jamie.edwards ]at[ kayako.com)
----------------------------------------------------------------
---
   
Reply With Quote
  (#9) Old
Carl Silver Offline
Member
 
Carl Silver's Avatar
 
Posts: 86
Join Date: May 2007
Location: UK
21-08-2008, 09:43 AM

Nice, thanks =D


Leapfrog AVIT Ltd - http://hosting.leapfrogavit.com
Shared Linux Hosting, Virtual Servers(NEW!), Dedicated Servers(NEW!), Domain Registration
UK Based Servers, cPanel 11, 99.9% Uptime Guarentee, Big Enough To Cope - Small Enough To Care!
MSN: carl.silver[AT]leapfrogavit[DOT]com
   
Reply With Quote
Reply

Tags
>, chat, insert, kb or download, link, live, quick

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads
Thread Thread Starter Forum Replies Last Post
Live Chat - Restricting depts by usergroup CPWNJE Developers & Code 15 07-05-2007 12:19 AM



Powered by vBulletin® Version 3.7.5
Copyright ©2000 - 2009, Jelsoft Enterprises Ltd.
Search Engine Optimization by vBSEO 3.2.0
Help desk software by Kayako.


1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48