Mail parser -> Rules -> More parser rules pertaining to ticket - Kayako

Solvent LLC

The Mail Parser is great but it's missing some features... for example, why can't I set up a mail parser rule that says:

If the "Last Replier" = a Staff, then ...........
or if the Last Replier = "John Smith", then ............
or if Last Replier email = johnsmith@acme.com then ........

This is a much needed feature!

craigbrass · 29-07-2007, 09:39 AM

Yea, that would be good. There are several suggestions in here about how to improve the parser so hopefully they will get implemented in V4.

Solvent LLC · 29-07-2007, 10:05 AM

where is the planned feature list for V4?
what is the timeframe for V4 development?

craigbrass · 29-07-2007, 10:15 AM

Inside http://forums.kayako.com/f63/ is a list of current features. Shortly the developers will have a meeting to decide which features will be implemented in V4. They will be moved into Will Implement.

V4 will be released when it is ready. No dates have been or will be given.

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craigbrass Offline Senior Member Posts: 5,936 Join Date: Jun 2005 Location: Cumbria, UK	29-07-2007, 09:39 AM Yea, that would be good. There are several suggestions in here about how to improve the parser so hopefully they will get implemented in V4. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Solvent LLC Offline Member Posts: 59 Join Date: Jul 2007	29-07-2007, 10:05 AM where is the planned feature list for V4? what is the timeframe for V4 development?