 |
Will Implement (V4) Feature requests in this forum will be implemented in Version 3 of the product line (the current version).
 |
| | LinkBack | Thread Tools | Search this Thread | Rate Thread | Display Modes |
| ||||||||||||
|
|
| | LinkBack | Thread Tools | Search this Thread | Rate Thread | Display Modes |
(#1)
  |
| Member  Posts: 387 Join Date: Jan 2007 Location: Orange County, CA | Mail parser -> Rules -> Option to enable or disable rules -
11-07-2007, 06:27 PM
I would like to suggest you add the ability to enable/disable rules in the Mail Parser » Manage Rules screen (perhaps in the options column?) Reason being, there are some somewhat elaborate rules we have created for testing/limited duration purposes etc. that I would like to be able to turn on when needed and turn off when not, since they require a bit of time to recreate all the regex/client specific info etc. Please consider for inclusion. Thanks, Rich Features I need asap: 1) Ticket search in the client portal! 2) Column display in client portal showing clients email address or name 3) Downloads by client (i.e. - each client has their own download area and can't see/touch downloads for any other client.) This would be on top of a "public" download area. 4) Integrated KB image uploads The ability for staff to upload images with a KB articles. Cheers! |
| |  |
|
(#2)
|
| Member  Posts: 1,283 Join Date: Apr 2007 Location: Toronto Canada |
11-07-2007, 06:40 PM
I would also have to agree with this. Its easier to turn on and off then to delete and recreate. I think this could apply to various areas as well like alerts. |
| | |
|
(#3)
|
| Member Posts: 387 Join Date: Jan 2007 Location: Orange County, CA |
11-07-2007, 07:05 PM
Re: Mehul's last comment, yes please! Rich Features I need asap: 1) Ticket search in the client portal! 2) Column display in client portal showing clients email address or name 3) Downloads by client (i.e. - each client has their own download area and can't see/touch downloads for any other client.) This would be on top of a "public" download area. 4) Integrated KB image uploads The ability for staff to upload images with a KB articles. Cheers! |
| | |
|
| Tags |
| >, disable, enable, option, parser, rules |
| Thread Tools | Search this Thread |
| Display Modes | Rate This Thread |
| |
Similar Threads | ||||
| Thread | Thread Starter | Forum | Replies | Last Post |
| Mail parser -> Rules -> Add "Not Assigned" rule | arogers@schoolp | Will Implement (V4) | 1 | 03-08-2007 06:39 AM |
| Mail parser -> Rules -> More parser rules pertaining to ticket | Solvent LLC | Will Implement (V4) | 3 | 29-07-2007 09:15 AM |
| Just a comment on the mail parser rules | Fuze9-Hunter | SupportSuite, eSupport and LiveResponse | 0 | 05-06-2007 06:26 PM |
Linear Mode
