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Will Implement (V4) Feature requests in this forum will be implemented in Version 4 of the product line (the current version).
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(#1)
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| Member Posts: 38 Join Date: Jul 2007 | Mail parser -> Staff reply -> Automatically assign ticket to replying staff user -
08-08-2007, 05:36 AM
I had a situation where i received an alert to a ticket that was assigned to another staff member. I replied to the ticket alert and then the user replied. However, because i was not assigned that ticket and because my email address had not been added as a CC etc, i didnt get that reply. Is there an option that automatically adds a staff member to a ticket as a CC if he replies to that ticket? Thanks andrew |
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(#2)
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| Senior Member Posts: 5,394 Join Date: Jun 2005 Location: Cumbria, UK |
08-08-2007, 09:34 AM
I don't think this is possible but feel free to suggest it in the Feature Requests board. Icon Headquarters - Its Elixir - Web2Messenger |
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(#3)
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| Operations Manager  Posts: 5,123 Join Date: Jan 2006 Location: United Kingdom |
08-08-2007, 12:10 PM
Hi Andrew, This is a good request; I will move it to the requests forum. It may be included in Version 3, as it is border-line a design problem too. -------------------------------------------------------------------
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