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Will Implement (V4) Feature requests in this forum will be implemented in Version 4 of the product line (the current version).
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(#1)
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| Member Posts: 59 Join Date: Jul 2007 |  Multiple client access for tickets -
26-07-2007, 04:42 PM
I think there really needs to be a way to allow >1 user to access and participate on the same ticket. Many times an issue relates to 2 or 3 people and it is not efficient to just CC people because when the reply, it does not get added to the ticket. Will this be added to a future version ? For example how can I add 3rd party users to a ticket so that they have access to view and post to the ticket via the supportsite? Some of my tickets are sort of a team effort like I am supporting 2 people at a client and I want them both to see the same ticket and be able to reply to it. It seems like one Customer only can see the ticket in their eSupportsite. How can I have a ticket with multiple "customers" users being able to access and post to the ticket? this really needs to be improved imho. |
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(#2)
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| New Member Posts: 4 Join Date: Nov 2007 |
11-12-2007, 07:43 AM
Hi, Got the same problem. I made some dirty patches for this and let CC users can view/reply to the same ticket via support site. If you're interested I will post the patch here. Cheers, Long |
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(#3)
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| Member Posts: 34 Join Date: Aug 2003 Location: Fullerton, CA |
22-01-2008, 05:38 AM
Could you post that info? I'm in the hunt for something just like this. |
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(#4)
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| Senior Member Posts: 5,936 Join Date: Jun 2005 Location: Cumbria, UK |
22-01-2008, 10:15 AM
Just spotted this. I would also like this feature. Icon Headquarters - Its Elixir - Web2Messenger |
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(#5)
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| Member Posts: 59 Join Date: Jul 2007 |
22-01-2008, 01:14 PM
Yes, please do post the patch when you have time! |
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(#6)
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| New Member Posts: 22 Join Date: Oct 2005 |
26-01-2008, 05:11 AM
Patch is really needed ... this is a must for V4 - |
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(#7)
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| New Member Posts: 21 Join Date: Nov 2007 | Add my vote -
18-03-2008, 12:38 AM
I agree that this is needed. Please add.  |
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(#8)
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| Operations Manager  Posts: 5,560 Join Date: Jan 2006 Location: United Kingdom |
20-08-2008, 10:57 AM
Will implement in Version 4. -------------------------------------------------------------------
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| access, client, tickets |
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