Tickets Out of office auto-reply - Kayako

NC Software · **Out of office auto-reply -** 05-03-2007, 02:09 PM

We need the ability to have an out of office auto-reply for after hours/weekend/vacation time periods. If according to our schedule we are not available, they user submitting a request needs to know we are closed, we'll get to their ticket the next business day, or whatever the next work day is according to our schedule. For small businesses which actually close down for vacation (called Holiday in some countries) we need the help desk to "help us" inform our customers that we are on vacation and will respond when we reopen on such and such date.

**Digital Mayhem** · 05-03-2007, 03:02 PM

Yes I would love to see this feature too.... hey NC Software take a poll on it

Siora · 30-04-2007, 02:18 PM

Excellent Idea, this would be perfect.

richm · 03:53 PM

This would be a good feature to add IMO.

We should have the ability to include a message indicating normal hours etc. in which we could include, "if your request is urgent, please contact our after hours emergency oncall number at 555.555.1212" etc...

danielpugh · 26-08-2007, 05:12 PM

This would be very handy, as we work extended hrs for some clients

craigbrass · 26-08-2007, 05:16 PM

You could actually do that by adding If and Else statements inside the autoresponder. Having it as an easy to use feature would be cool too tho.

AndyHCPS · 09-10-2007, 11:48 PM

This would be a useful idea

quipment · 24-02-2008, 05:20 PM

Would be helpfull. Please add this functionality to V4

joshuah · 29-02-2008, 11:00 AM

this feature would be good to have..

**Jamie Edwards** · 19-08-2008, 11:45 PM

Will be implemented in Version 4.

jnet · 20-08-2008, 07:33 AM

Seeing that we have an update now I suppose v4 is coming next year

Collab · 17-09-2008, 04:10 PM

Second the motion...
Waiting for V4... Hope soon...

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Digital Mayhem Online Community Moderator Posts: 912 Join Date: May 2005 Location: Henderson, Nevada	05-03-2007, 03:02 PM Yes I would love to see this feature too.... hey NC Software take a poll on it Steve Digital Mayhem, Inc. AIM: Steve.Lawrence@Digital-Mayhem.com MSN: Steve.Lawrence@Digital-Mayhem.com GTALK: Steve.Lawrence@Digital-Mayhem.com YAHOO: DigitalMayhem_Steve SKYPE: DigitalMayhem_Steve I'm Important Posting & You

Siora Offline Member Posts: 1,283 Join Date: Apr 2007 Location: Toronto Canada	30-04-2007, 02:18 PM Excellent Idea, this would be perfect.

danielpugh Offline Member Posts: 30 Join Date: Aug 2007	26-08-2007, 05:12 PM This would be very handy, as we work extended hrs for some clients

craigbrass Offline Senior Member Posts: 5,936 Join Date: Jun 2005 Location: Cumbria, UK	26-08-2007, 05:16 PM You could actually do that by adding If and Else statements inside the autoresponder. Having it as an easy to use feature would be cool too tho. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

AndyHCPS Offline Member Posts: 45 Join Date: Jul 2007	09-10-2007, 11:48 PM This would be a useful idea

quipment Offline New Member Posts: 19 Join Date: Oct 2007	24-02-2008, 05:20 PM Would be helpfull. Please add this functionality to V4

joshuah Offline Member Posts: 141 Join Date: Oct 2007	29-02-2008, 11:00 AM this feature would be good to have..

jnet Offline Member Posts: 574 Join Date: Mar 2008	20-08-2008, 07:33 AM Seeing that we have an update now I suppose v4 is coming next year Smart magnetic card reader Reflective tape

Collab Offline New Member Posts: 1 Join Date: Sep 2008	17-09-2008, 04:10 PM Second the motion... Waiting for V4... Hope soon...