Tickets Phone tickets / New tickets -> Ability to save draft - Kayako

neald · **Phone tickets / New tickets -> Ability to save draft -** 30-08-2007, 12:43 PM

Currently ticket replies can be saved as draft messages.

The same should apply for new phone and email tickets.

Siora · 30-08-2007, 12:47 PM

I definately agree..its very easy to lose data especially when changing windows to go to a KB article.

**Jamie Edwards** · 20-08-2008, 12:17 PM

Will implement in V4.

Casey Rousseau · 27-08-2008, 07:27 PM

Definitely needed.

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neald Offline New Member Posts: 1 Join Date: Oct 2006	Phone tickets / New tickets -> Ability to save draft - 30-08-2007, 12:43 PM Currently ticket replies can be saved as draft messages. The same should apply for new phone and email tickets.

Siora Offline Member Posts: 1,283 Join Date: Apr 2007 Location: Toronto Canada	30-08-2007, 12:47 PM I definately agree..its very easy to lose data especially when changing windows to go to a KB article. Siora Solutions Inc. www.sioraIT.com

Casey Rousseau Offline Member Posts: 205 Join Date: Aug 2008 Location: Connecticut, USA	27-08-2008, 07:27 PM Definitely needed. Casey Rousseau Prophesy Transportation Solutions, Inc.