Tickets Reopen threshold: cannot reopen tickets after certain time - Page 2 - Kayako

Casey Rousseau · 06-08-2008, 06:03 PM

I would like this feature

**Jamie Edwards** · 19-08-2008, 11:50 PM

Will implement in Version 4.

Yotsume · 24-10-2008, 06:15 AM

Quote:

Originally Posted by Jamie Edwards

Will implement in Version 4.

Can someone please post clear instruction on how I can lock a close ticket.

I'm looking forward to version 4 is this feature will finally be a standard option. I think it should have been implemented a long time ago.

Thanks... Looking forward to clear instructions on how to get some form of a lock done for tickets...

Casey Rousseau · 24-10-2008, 05:04 PM

We manually move closed tickets to an archived status periodically based on closed tickets and last activity greater than x days.

Then we have a parser rule that creates a new ticket for replies to archived tickets rather than parsing it as a reply.

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Casey Rousseau Offline Member Posts: 205 Join Date: Aug 2008 Location: Connecticut, USA	06-08-2008, 06:03 PM I would like this feature

Casey Rousseau Offline Member Posts: 205 Join Date: Aug 2008 Location: Connecticut, USA	24-10-2008, 05:04 PM We manually move closed tickets to an archived status periodically based on closed tickets and last activity greater than x days. Then we have a parser rule that creates a new ticket for replies to archived tickets rather than parsing it as a reply. Casey Rousseau Prophesy Transportation Solutions, Inc.