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Will Implement (V4) Feature requests in this forum will be implemented in Version 4 of the product line (the current version).
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(#1)
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| Member Posts: 203 Join Date: Jul 2007 | Staff > Manage Tickets > Mass Action : Clear Due Time -
08-08-2007, 06:23 PM
In Staff CP, Tickets > Manage Tickets > Mass Action, there are a number of options. This is very nice. However, it would be nice to add "Remove Due Time" perhaps. Thanks, PeteV. |
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(#2)
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| Senior Member Posts: 5,936 Join Date: Jun 2005 Location: Cumbria, UK |
08-08-2007, 09:42 PM
Yea, this would be cool. Icon Headquarters - Its Elixir - Web2Messenger |
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(#3)
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| Member  Posts: 387 Join Date: Jan 2007 Location: Orange County, CA |
09-08-2007, 12:32 AM
As long as it was specifically permissionable.  I wouldn't want everyone on staff to have access. Rich Features I need asap: 1) Ticket search in the client portal! 2) Column display in client portal showing clients email address or name 3) Downloads by client (i.e. - each client has their own download area and can't see/touch downloads for any other client.) This would be on top of a "public" download area. 4) Integrated KB image uploads The ability for staff to upload images with a KB articles. Cheers! |
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(#4)
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| Operations Manager  Posts: 5,560 Join Date: Jan 2006 Location: United Kingdom |
09-08-2007, 05:32 PM
For consideration in Version 3. -------------------------------------------------------------------
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(#5)
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| Member  Posts: 205 Join Date: Aug 2008 Location: Connecticut, USA |
11-08-2008, 03:57 PM
This would be nice. Not sure it wouldn't be obviated by some bugfixes I've read elsewhere. Prophesy Transportation Solutions, Inc. |
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(#6)
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| Operations Manager Posts: 5,560 Join Date: Jan 2006 Location: United Kingdom |
19-08-2008, 11:49 PM
Will implement in Version 4. -------------------------------------------------------------------
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| Tags |
| >, action, clear, manage, mass, staff, tickets |
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| DUE TIME not getting if we create a send email ticket in staff even in trial!!!!!!!! | vineethshyam | SupportSuite, eSupport and LiveResponse | 1 | 28-11-2006 04:26 AM |
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