Users Suspend User Accounts - Kayako

Siora · **Suspend User Accounts -** 09-04-2008, 02:04 AM

It would be nice if you could suspend user accounts or lock them down. This would come in handy for accounts that owe money or have not paid up for their support. Rather then delete them you can suspend them until you receive payment. It would help manage users and the support you provide.

ecornet · 09-04-2008, 01:34 PM

can't you just un-validate the account?

Siora · 09-04-2008, 02:10 PM

Quote:

Originally Posted by ecornet

can't you just un-validate the account?

Interesting point...Can a user re-validate themselves?

ecornet · 09-04-2008, 02:18 PM

don't know really. Our system relies on manual verification as opposed to email verification.. I tried making a test account and un-validating it. Tried logging in and it just gives the 'invalid username or password' message. There isn't an option for "forget password" so it looks like the user is stuck..

Siora · 09-04-2008, 03:00 PM

Yeah see that might not be a great option for users to see cause they will still try to contact the desk somehow to ask why their password username doesn't work. Perhaps we could have a "suspend user account" option and also an optional message box that could display custom text ("Please purchase a package first in order submit a ticket").

craigbrass · 10-04-2008, 09:46 AM

+1 for this.

**Jamie Edwards** · 20-08-2008, 10:52 AM

To be implemented in V4.

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes	Rate This Thread
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode	Rate This Thread:

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Question regarding allowing users to email and not creating user accounts.	mm1250	SupportSuite, eSupport and LiveResponse	6	14-02-2008 10:27 AM
Link contact details on user accounts	johan_L	How do I?	5	01-08-2007 07:15 PM
Register multiple email accounts for single User?	hurtdidit	Wont Implement / Already Implemented	15	06-05-2007 05:22 AM
user accounts mod	dreamteam	Developers & Code	0	24-01-2007 06:06 PM
[HOW TO] Get the Winapp client runing on Terminal Servers	Paul Agerbeek	LiveResponse Desktop Application	0	12-10-2006 12:34 PM

Siora Offline Member Posts: 1,283 Join Date: Apr 2007 Location: Toronto Canada	Suspend User Accounts - 09-04-2008, 02:04 AM It would be nice if you could suspend user accounts or lock them down. This would come in handy for accounts that owe money or have not paid up for their support. Rather then delete them you can suspend them until you receive payment. It would help manage users and the support you provide. Siora Solutions Inc. www.sioraIT.com

ecornet Offline Member Posts: 159 Join Date: Feb 2008	09-04-2008, 01:34 PM can't you just un-validate the account? VoiceWay IP Telephony for Business and Residential

ecornet Offline Member Posts: 159 Join Date: Feb 2008	09-04-2008, 02:18 PM don't know really. Our system relies on manual verification as opposed to email verification.. I tried making a test account and un-validating it. Tried logging in and it just gives the 'invalid username or password' message. There isn't an option for "forget password" so it looks like the user is stuck.. VoiceWay IP Telephony for Business and Residential

craigbrass Offline Senior Member Posts: 5,936 Join Date: Jun 2005 Location: Cumbria, UK	10-04-2008, 09:46 AM +1 for this. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger