Tickets System -> Integrate Ticket<->Tasks<->Appointments etc

[I.T. Wiz Kidz]

I would like to see the following:

1. Ticket creation and calendar scheduling all in the ticket area, so that we can eliminate double entry.
2. The ability to be able to sync contact information from Kayako to WHMCS or Modernbill, if you can do it with the loginshare, yous hould be able to sync the pertinate contact info, i.e. name, address, phone number, etc.
3. Ability to bill in Kayako through Modernbill or WHMCS. This would be amazing since there is nothing setup like this yet, and I need to simplify the interface for all of my techs.
4. Be able to print work orders, with disclaimers, before we do any work for the client, so I can get their signature, and eventually be able to do it on a smartphone, and save the work order as an attachment pdf.
5. Integrate users and contacts, so that there is no seperation, or at least be able to see if a contact is a user.
6. Make the dashboard be private knowledgebase, private downloads, private news, and statistics.
7. Need to make SyncWorks less bandwidth reliant, as it maxes out shared hosting limits in the php.ini file.

Thanks, all of this would be awesome, because integration is the biggest issue, and with these things, I can be able to better automate my workflow.

[PCS]

I think this is a fine suggestion. I know we've discussed it.

[DougUDI]

Would like to this as well, actualy just added a similar request

[John Haugeland]

Ticket and task integration will be much improved in the upcoming v4.

User and contact integration will be much improved in the upcoming v4.

Contact data tracking, incl. custom fields, will be much improved in the upcoming v4.

KayakoMobile integration has not yet been considered, but I expect it will probably keep up to date.

Links to individual tasks: great idea, don't know why I haven't seen that before. That's going in in v4 Teamwork.

If I missed something, let me know here.

If you have a new suggestion, please open it in a new thread instead of attaching here; this thread is already way too long.

[araphael]

I think this would be a great feature: When you assign a task to somebody with a a date and time, have the system send a calendar appointment to a user's email (for Exchange or Outlook). This could be automated to be inserted directly into the user's calendar or just appear as an attachment where the user can click on to insert into the calendar.