Ticket view -> If user is unvalidated, show in a ticket raised by user - Kayako

NC Software · Neal Culiner NC Software, Inc. Visual Basic .NET Forums 3.30.02 STABLE

Instead of making me leave a ticket to check if a user is validated or not, show me an indication in the left column of the ticket. Also, allow me to validate them from the ticket (an icon below the user icon).

Again, we need an option to send a mass e-mail to all invalidated users to allow them to activate. If we have a server issue and they don't get the e-mails, they will never validate and we can't do a search on all invalid users presently either, so we are SOL!

P.S. This site is dog slow again!

bgoodman · 29-04-2008, 05:57 PM

Any update on this first point? I too want to be able to see in my ticket view which users are unvalidated. I
want to manually validate users and manually send the confirmation email. I have checked this box in the Settings --> User Registration area but it is still sending the confirmation email.

craigbrass · 29-04-2008, 08:56 PM

It will be implemented in V4. No date is set for V4 release however.

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bgoodman Offline New Member Posts: 3 Join Date: Feb 2008	29-04-2008, 05:57 PM Any update on this first point? I too want to be able to see in my ticket view which users are unvalidated. I want to manually validate users and manually send the confirmation email. I have checked this box in the Settings --> User Registration area but it is still sending the confirmation email.

craigbrass Offline Senior Member Posts: 5,916 Join Date: Jun 2005 Location: Cumbria, UK	29-04-2008, 08:56 PM It will be implemented in V4. No date is set for V4 release however. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger