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Will Implement (V4) Feature requests in this forum will be implemented in Version 4 of the product line (the current version).
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(#1)
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| Member  Posts: 387 Join Date: Jan 2007 Location: Orange County, CA | Tickets -> Edit Ticket UI -> Complete redesign needed -
12-06-2007, 11:17 PM
The things used most commonly in the "Edit Ticket" tab should be at the top of the page. IMO, it should be laid out like so:
(please move the update button up!) I'm constantly having to scroll the page after updating ticket properties or linking custom fields. Even better would be an administration screen that allows us to set the order of things on this page. Regards, Rich Features I need asap: 1) Ticket search in the client portal! 2) Column display in client portal showing clients email address or name 3) Downloads by client (i.e. - each client has their own download area and can't see/touch downloads for any other client.) This would be on top of a "public" download area. 4) Integrated KB image uploads The ability for staff to upload images with a KB articles. Cheers! |
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(#2)
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| Operations Manager  Posts: 5,659 Join Date: Jan 2006 Location: United Kingdom |
10-12-2007, 09:54 PM
We are aware of the shortcomings of the Ticket Edit interface. Please be assured this is due a complete overhaul in Version 4. -------------------------------------------------------------------
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(#3)
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| Member Posts: 50 Join Date: Nov 2007 |
10-12-2007, 10:28 PM
We should be able to Customize the StaffCP (and maybe even the AdminCP) like we can customize the Client interface. At the moment we can't customize anthing at all on the StaffCP, can't even put our company name/logo on display... |
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(#4)
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| Registered User Posts: 28 Join Date: Mar 2007 Location: Las Vegas |
11-12-2007, 08:23 AM
header and footer as minimum |
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| >, complete, edit, redesign, ticket, tickets |
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