Tickets > Mass Actions > Better label interface for mass action menu

PeteV · _____________________ PeteV eSupport hosted 3.11.01

Staff CP > Tickets > Manage Tickets > Mass Action

Label single-selection listbox

It is currently possible to add a label to multiple tickets, or to remove them all. However, it is not possible to remove a label from multiple Tickets, right?

For example, we keep track of languages using Labels. Some English Tickets turned out to be Spanish (the Users prefer Spanish to English). I can View all relevant Tickets, and I can assign the English label to them, but I cannot remove the Spanish label easily.

It would be nice to be able to "unselect" a label, just like you "select" a label currently, for Mass Action.

**Jamie Edwards** · 09-12-2007, 11:43 PM

Intended for implementation in V4. To add to this, possible a layer of checkboxes can be used rather than a drop down menu.

AndyHCPS · 10-12-2007, 11:11 AM

I am sure this will be very helpful to a lot of people.

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AndyHCPS Offline Member Posts: 30 Join Date: Jul 2007	10-12-2007, 11:11 AM I am sure this will be very helpful to a lot of people.