Tickets Tickets -> Ratings system for chats and tickets - Page 3 - Kayako

**Digital Mayhem** · 27-03-2007, 01:48 AM

Ya alot of people have requested a Survey feature which I even talked to Varun about and he said would be in version 4...

Andrew.S · 29-03-2007, 10:27 PM

Well, I am happy that people want this

abien · **Customer Feedback Module? -** 19-04-2007, 11:20 AM

Hi,

is there existing functionality that would allow customer to "rate" a ticket after the case is finished? Preferably in an automated way of doing so?

ex, via Helpfull / not helfpull choices
or ratings from 1-10 .. stuff like that

Thanks
Alex

abien · 19-04-2007, 12:08 PM

Well, ok.

Now, is something like that on the roadmap? Would it be do-able as a 3rd Party module?

Giray · 19-04-2007, 02:16 PM

We've been asking for this feature for a while. It would, indeed, be good for a client to rate our service. It's also something we could use for marketing purposes.

richm · 19-04-2007, 04:10 PM

I would like to see this implemented as well.

IMI, it would only be truly helpful though, if accompanied by a useful reporting module. Maybe even a "dashboard" within the staff area that shows running (cumulative) numbers.

Rich

abien · 09-05-2007, 09:24 AM

bump

Anyone from Kayako care to comment?

**Jamie Edwards** · 09-05-2007, 10:14 AM

Hi there,

There are no official plans as of yet to implement this in the next version of SupportSuite. However, the developers are yet to sift through most of the feature requests so a decision may soon be made.

craigbrass · 09-05-2007, 10:41 AM

This is kind of part of the topic I suppose but just a quick question for you Jamie.

Could you have the developers post a list of all the features planned for V4 once they have "sifted" through and then post this as a sticky in the feature requests board?

**Jamie Edwards** · 09-05-2007, 10:46 AM

I suppose this is one way of publishing a list once determined, but I am not sure if this is the way the developers will want to go about it - but either way, you will find out when it happens.

**Jamie Edwards** · 11-06-2007, 01:24 AM

Request updated to scope for chats and tickets into a survey/feedback system.

Clay · **please -** 14-06-2007, 10:48 AM

please make this happen!

**Jamie Edwards** · 14-06-2007, 10:49 AM

It is unlikely to be implemented for Version 3, but a likely request for Version 4.

Clay · 14-06-2007, 04:57 PM

Alright):

caitlyntw · 04-07-2007, 01:42 PM

This feature would set Kayako apart from most other helpdesks. Companies need a way of evaluating the performance of their staff.

View Poll Results: What do you think of this?
Do you think this should be implemented?	41	95.35%
Do you think this shouldnt be implemented?	2	4.65%
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Digital Mayhem Offline Community Moderator Posts: 912 Join Date: May 2005 Location: Henderson, Nevada	27-03-2007, 01:48 AM Ya alot of people have requested a Survey feature which I even talked to Varun about and he said would be in version 4... Steve Digital Mayhem, Inc. AIM: Steve.Lawrence@Digital-Mayhem.com MSN: Steve.Lawrence@Digital-Mayhem.com GTALK: Steve.Lawrence@Digital-Mayhem.com YAHOO: DigitalMayhem_Steve SKYPE: DigitalMayhem_Steve I'm Important Posting & You

Andrew.S Offline Member Posts: 45 Join Date: May 2006	29-03-2007, 10:27 PM Well, I am happy that people want this

abien Offline New Member Posts: 4 Join Date: Mar 2007	Customer Feedback Module? - 19-04-2007, 11:20 AM Hi, is there existing functionality that would allow customer to "rate" a ticket after the case is finished? Preferably in an automated way of doing so? ex, via Helpfull / not helfpull choices or ratings from 1-10 .. stuff like that Thanks Alex

abien Offline New Member Posts: 4 Join Date: Mar 2007	19-04-2007, 12:08 PM Well, ok. Now, is something like that on the roadmap? Would it be do-able as a 3rd Party module?

Giray Offline Member Posts: 107 Join Date: Nov 2004 Location: France/Switzerland	19-04-2007, 02:16 PM We've been asking for this feature for a while. It would, indeed, be good for a client to rate our service. It's also something we could use for marketing purposes. Using K-3.20.02 (zend) == Messages must cause change. \| Stop AIDS. Make the Promise! \| Fair trade photographs.

abien Offline New Member Posts: 4 Join Date: Mar 2007	09-05-2007, 09:24 AM bump Anyone from Kayako care to comment?

craigbrass Offline Senior Member Posts: 5,936 Join Date: Jun 2005 Location: Cumbria, UK	09-05-2007, 10:41 AM This is kind of part of the topic I suppose but just a quick question for you Jamie. Could you have the developers post a list of all the features planned for V4 once they have "sifted" through and then post this as a sticky in the feature requests board? Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Clay Offline Member Posts: 49 Join Date: Jun 2007 Location: Alabama	please - 14-06-2007, 10:48 AM please make this happen! Cameron Bradford Founder, www.pc-fix.us

Clay Offline Member Posts: 49 Join Date: Jun 2007 Location: Alabama	14-06-2007, 04:57 PM Alright): Cameron Bradford Founder, www.pc-fix.us

caitlyntw Offline Member Posts: 99 Join Date: Jul 2006	04-07-2007, 01:42 PM This feature would set Kayako apart from most other helpdesks. Companies need a way of evaluating the performance of their staff.