Tickets Tickets -> Ratings system for chats and tickets - Page 4 - Kayako

**Jamie Edwards** · 04-07-2007, 01:50 PM

Some of my ideas for record;

A standard set of "rating" and "survey" questions and answers.
Ability to add custom fields that can be used in conjunction with reporting - i.e. the ability to set a "numerical" property for one custom survey field which can later be used in graphical reporting.

Brendan.main · 23-07-2007, 08:03 AM

this would be a great option to have

mwasif · 05-11-2007, 07:41 AM

I am looking for this feature too.

hollo · **Request a feature, rating of tickets -** 27-11-2007, 10:19 PM

Hi,

I have just bought your software... and it is really nice, big credits

for now i miss a single feature, i would like somehow that my customers can rate my supports answers. is this something that you have in mind?

best regards,
michael

supportskins · 28-11-2007, 07:43 AM

This feature was available in v2 which due to client request was removed in v3.

hollo · 28-11-2007, 08:00 AM

arrrrh.. ****

well.. cant you just make it optional?

**Jamie Edwards** · 28-11-2007, 09:35 AM

A ticket rating / chat rating system is planned for Version 4.

craigbrass · 28-11-2007, 10:27 AM

Somebody requested it be removed? Highly odd.

supportskins · 28-11-2007, 10:40 AM

Yes infact quite a few clients

**Jamie Edwards** · 28-11-2007, 10:48 AM

Quote:

Originally Posted by craigbrass

Somebody requested it be removed? Highly odd.

Quote:

Originally Posted by supportskins

Yes infact quite a few clients

This is correct

craigbrass · 28-11-2007, 11:05 AM

Well how come it wasn't just made into an option?

supportskins · 28-11-2007, 11:13 AM

Not many clients complained or rather requested when the feature was removed. I guess now that it has been requested, Kayako can consider adding it as an optional feature in v4.

**Jamie Edwards** · 28-11-2007, 11:24 AM

Quote:

Originally Posted by craigbrass

Well how come it wasn't just made into an option?

Well, obvious reason - reimplementing a feature that was unpopular didn't make much sense at the time. But as Hiren said, now there is demand for it, it can be considered as an option for V4.

Carl Silver · 06-12-2007, 03:49 PM

Yes, please make this an OPTION in V4

Carl Silver · 06-12-2007, 03:57 PM

Yes please add this

View Poll Results: What do you think of this?
Do you think this should be implemented?	41	95.35%
Do you think this shouldnt be implemented?	2	4.65%
Voters: 43. You may not vote on this poll

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Brendan.main Offline New Member Posts: 17 Join Date: Feb 2007	23-07-2007, 08:03 AM this would be a great option to have

mwasif Offline New Member Posts: 1 Join Date: Oct 2007	05-11-2007, 07:41 AM I am looking for this feature too.

hollo Offline New Member Posts: 8 Join Date: Nov 2007	Request a feature, rating of tickets - 27-11-2007, 10:19 PM Hi, I have just bought your software... and it is really nice, big credits for now i miss a single feature, i would like somehow that my customers can rate my supports answers. is this something that you have in mind? best regards, michael

supportskins Offline Senior Member Posts: 3,953 Join Date: Aug 2006 Location: Mumbai, India	28-11-2007, 07:43 AM This feature was available in v2 which due to client request was removed in v3. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

hollo Offline New Member Posts: 8 Join Date: Nov 2007	28-11-2007, 08:00 AM arrrrh.. **** well.. cant you just make it optional?

craigbrass Online Senior Member Posts: 5,914 Join Date: Jun 2005 Location: Cumbria, UK	28-11-2007, 10:27 AM Somebody requested it be removed? Highly odd. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

supportskins Offline Senior Member Posts: 3,953 Join Date: Aug 2006 Location: Mumbai, India	28-11-2007, 10:40 AM Yes infact quite a few clients Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

craigbrass Online Senior Member Posts: 5,914 Join Date: Jun 2005 Location: Cumbria, UK	28-11-2007, 11:05 AM Well how come it wasn't just made into an option? Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Carl Silver Offline Member Posts: 86 Join Date: May 2007 Location: UK	06-12-2007, 03:49 PM Yes, please make this an OPTION in V4 █ Leapfrog AVIT Ltd - http://hosting.leapfrogavit.com █ Shared Linux Hosting, Virtual Servers(NEW!), Dedicated Servers(NEW!), Domain Registration █ UK Based Servers, cPanel 11, 99.9% Uptime Guarentee, Big Enough To Cope - Small Enough To Care! █ MSN: carl.silver[AT]leapfrogavit[DOT]com

Carl Silver Offline Member Posts: 86 Join Date: May 2007 Location: UK	06-12-2007, 03:57 PM Yes please add this █ Leapfrog AVIT Ltd - http://hosting.leapfrogavit.com █ Shared Linux Hosting, Virtual Servers(NEW!), Dedicated Servers(NEW!), Domain Registration █ UK Based Servers, cPanel 11, 99.9% Uptime Guarentee, Big Enough To Cope - Small Enough To Care! █ MSN: carl.silver[AT]leapfrogavit[DOT]com