Use web interface to answer LiveSupport chat.

netFusion · **Use web interface to answer LiveSupport chat. -** 30-09-2006, 04:42 PM

Per Varun's instructions, I'm adding the poll to the forum for staff members to see.

Fly Spray Request: #1113.
Request Posted: December 19, 2005.
Subject: Ability to answer chat requests through Web interface like in v2 instead of WinApp.

Details:

Quote:

Please add the ability to use the chat interface without a windows desktop app like we could in v2.

With less features, but like in liveresponse v2, allow staff to answer chat requests from any computer anywhere, with no obligation to install another program on a workstation. Only the browser and internet connection would be required. So that we could use Mac and Linux workstations to answer Chat requests from anywhere again.

Please vote if you could use this feature.

Thanks!

Eddie

netFusion · 11-10-2006, 03:54 AM

Any news from the staff?

netFusion · 18-10-2006, 02:58 AM

Here's another new request for the same capability that someone posted in another thread...

LiveResponse Linux client

nocare · 23-10-2006, 01:19 AM

Quote:

Originally Posted by netFusion

Here's another new request for the same capability that someone posted in another thread...

LiveResponse Linux client

yes there is but it is about a linux client. what abaout a web client? i think it is very useful!

netFusion · 23-10-2006, 02:25 AM

Quote:

Originally Posted by nocare

yes there is but it is about a linux client. what abaout a web client? i think it is very useful!

That adds to the usefullness of a web client since it will allow us to use the product from anywhere and be independant of the OS and not being be tied to a specific workstation. So it won't matter if the OS is Linux, MacOS or Windows.

netFusion · 11-11-2006, 03:47 AM

Any progress on this?

Racked Hosting · 11-11-2006, 10:27 AM

It's going to be released soon, trust me

sommarnatt · 29-11-2006, 12:07 PM

Why not build an ajax application?
Like meebo.com has for msn, icq and other chat systems which polls the server in the background. That would work with most/all browsers on any modern platform.

Racked Hosting · 29-11-2006, 12:26 PM

Quote:

Originally Posted by sommarnatt

Why not build an ajax application?
Like meebo.com has for msn, icq and other chat systems which polls the server in the background. That would work with most/all browsers on any modern platform.

Varun did state on the forums that he's working on an AJAX solution for livechat.

mailbinoy · 02-02-2007, 08:15 AM

how is this coming along? any beta versions out there to test?

Thijs · 05-02-2007, 09:03 AM

Quote:

Originally Posted by mailbinoy

how is this coming along? any beta versions out there to test?

Would be nice indeed to see a beta.

Thijs · 14-02-2007, 06:22 PM

Does someone already have some news about this ?

supportskins · 14-02-2007, 07:42 PM

As per Ryan's post in the Announcement section, v3.10.00 UNSTABLE has an AJAX based chat functionality. You can give it a try if you want to. This is the post I am referring to -- http://forums.kayako.com/showthread....7465#post47465

Thijs · 14-02-2007, 10:07 PM

Quote:

Originally Posted by supportskins

As per Ryan's post in the Announcement section, v3.10.00 UNSTABLE has an AJAX based chat functionality. You can give it a try if you want to. This is the post I am referring to -- http://forums.kayako.com/showthread....7465#post47465

OK, I saw this post some days ago, but does this mean also for the Admin-side ?

M | Tracy · 15-02-2007, 02:33 AM

Quote:

Originally Posted by supportskins

As per Ryan's post in the Announcement section, v3.10.00 UNSTABLE has an AJAX based chat functionality. You can give it a try if you want to. This is the post I am referring to -- http://forums.kayako.com/showthread....7465#post47465

I don't think you understand the thread.

I think the OP and everyone else are looking for a way to get away from the "Windows App" and just use their browser like other live help applications.

Start from the beginning and re read the thread so that you have a better understanding before trying to raise your post count or put your massive signature in front of eyes

View Poll Results: Would it be helpful to use a standard web interface to answer chat requests again?
Yes	88	93.62%
No	6	6.38%
Voters: 94. You may not vote on this poll

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes	Rate This Thread
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode	Rate This Thread:

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
LiveSupport Chat Error message	robit	LiveResponse Desktop Application	3	13-09-2006 11:08 PM

netFusion Offline Member Posts: 393 Join Date: Sep 2003 Location: My wife calls it the doghouse...	11-10-2006, 03:54 AM Any news from the staff? netFusion Computer and Network Solutions Web Site: http://www.netFusionKC.com Web Store: https://www.netfusionkc.com/store/ Anything I say or do is my own opinion and may make absolutely no sense to anyone but me...

netFusion Offline Member Posts: 393 Join Date: Sep 2003 Location: My wife calls it the doghouse...	18-10-2006, 02:58 AM Here's another new request for the same capability that someone posted in another thread... LiveResponse Linux client netFusion Computer and Network Solutions Web Site: http://www.netFusionKC.com Web Store: https://www.netfusionkc.com/store/ Anything I say or do is my own opinion and may make absolutely no sense to anyone but me...

netFusion Offline Member Posts: 393 Join Date: Sep 2003 Location: My wife calls it the doghouse...	11-11-2006, 03:47 AM Any progress on this? netFusion Computer and Network Solutions Web Site: http://www.netFusionKC.com Web Store: https://www.netfusionkc.com/store/ Anything I say or do is my own opinion and may make absolutely no sense to anyone but me...

Racked Hosting Offline Member Posts: 346 Join Date: Mar 2006 Location: Manipal	11-11-2006, 10:27 AM It's going to be released soon, trust me Swaroop Hegde Director, Racked Hosting LLC

sommarnatt Offline New Member Posts: 2 Join Date: Oct 2006	29-11-2006, 12:07 PM Why not build an ajax application? Like meebo.com has for msn, icq and other chat systems which polls the server in the background. That would work with most/all browsers on any modern platform.

mailbinoy Offline New Member Posts: 3 Join Date: Feb 2007	02-02-2007, 08:15 AM how is this coming along? any beta versions out there to test?

Thijs Offline Member Posts: 253 Join Date: Jan 2007	14-02-2007, 06:22 PM Does someone already have some news about this ?