Using hours:minutes format in "Due time" field - Kayako

Maria Panova · **Using hours:minutes format in "Due time" field -** 17-01-2008, 12:18 PM

While defining Due time for a trouble ticket manually, there should be an option added to set time in hours:minutes.

PCS · 18-02-2008, 04:54 PM

I agree.

Maria Panova · 26-02-2008, 06:17 PM

Dear Jamie,

Is there any chance that the requested feature could be ever implemented?

ecornet · 26-02-2008, 06:30 PM

Do you mean "due by Feb 25, 2008 4:00pm" or "due in 3 days, 4 hours, 59 minutes"?

Maria Panova · 28-02-2008, 11:51 AM

Quote:

Originally Posted by ecornet

Do you mean "due by Feb 25, 2008 4:00pm" or "due in 3 days, 4 hours, 59 minutes"?

Any of these options would be fine for us. Preferably the variant "due by Feb 25, 2008 4:00pm".

Maria Panova · 13-03-2008, 04:36 PM

Dear Jamie,

Will this feature be implemented in Version 4? We consider it as critical for our business. Please advise.

**Jamie Edwards** · 13-03-2008, 05:03 PM

Hi Maria,

Yes it will

Quote:

Originally Posted by Maria Panova

Dear Jamie,

Will this feature be implemented in Version 4? We consider it as critical for our business. Please advise.

Quote:

Originally Posted by Maria Panova

Dear Jamie,

Is there any chance that the requested feature could be ever implemented?

Maria Panova · 13-03-2008, 06:20 PM

Hello Jamie,

Thank you for the reply and good news!

ecornet · 13-03-2008, 07:12 PM

I don't understand, you can already do this in the system.

If you click on the due time you can adjust the day and time for any ticket..

(Granted you have to + or - depending on your timezone)

IE. if you manually change the due TIME it will add or subtract from that time when you hit submit (depending on your timezone)

I am -5 GMT so if i want something due at 3pm i have to enter it as 7pm. Then it will show 3pm..

Maria Panova · 13-03-2008, 07:22 PM

Ecornet,

That is strange but we can select only date, not time when manually updating the 'Due' fileld.

ecornet · 13-03-2008, 07:43 PM

This is a screen shot from our manual due time edit

Maria Panova · 14-03-2008, 08:57 AM

Attached goes the screenshot of how it works in our case. We don't have time edit option. Currently we are using version 3.11.01, and planning to upgrade next week.

Ecornet, what build do you have installed? Seems that this option is available in a newer version... or we just don't know how it can be enabled

ecornet · 14-03-2008, 01:11 PM

We have 3.11.02. I suppose that is a new feature.

Maria Panova · 14-03-2008, 01:25 PM

Well, I hope upgrade to a new version will help us then

Thank you for your help, Ecornet.

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Maria Panova Offline New Member Posts: 25 Join Date: Sep 2007 Location: Russia	Using hours:minutes format in "Due time" field - 17-01-2008, 12:18 PM While defining Due time for a trouble ticket manually, there should be an option added to set time in hours:minutes.

PCS Offline New Member Posts: 3 Join Date: Feb 2008	18-02-2008, 04:54 PM I agree.

Maria Panova Offline New Member Posts: 25 Join Date: Sep 2007 Location: Russia	26-02-2008, 06:17 PM Dear Jamie, Is there any chance that the requested feature could be ever implemented?

ecornet Offline Member Posts: 159 Join Date: Feb 2008	26-02-2008, 06:30 PM Do you mean "due by Feb 25, 2008 4:00pm" or "due in 3 days, 4 hours, 59 minutes"? VoiceWay IP Telephony for Business and Residential

Maria Panova Offline New Member Posts: 25 Join Date: Sep 2007 Location: Russia	13-03-2008, 04:36 PM Dear Jamie, Will this feature be implemented in Version 4? We consider it as critical for our business. Please advise.

Maria Panova Offline New Member Posts: 25 Join Date: Sep 2007 Location: Russia	13-03-2008, 06:20 PM Hello Jamie, Thank you for the reply and good news!

Maria Panova Offline New Member Posts: 25 Join Date: Sep 2007 Location: Russia	13-03-2008, 07:22 PM Ecornet, That is strange but we can select only date, not time when manually updating the 'Due' fileld.

ecornet Offline Member Posts: 159 Join Date: Feb 2008	14-03-2008, 01:11 PM We have 3.11.02. I suppose that is a new feature. VoiceWay IP Telephony for Business and Residential

Maria Panova Offline New Member Posts: 25 Join Date: Sep 2007 Location: Russia	14-03-2008, 01:25 PM Well, I hope upgrade to a new version will help us then Thank you for your help, Ecornet.