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Will Implement (V4) Feature requests in this forum will be implemented in Version 4 of the product line (the current version).

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LiteForex.org Offline
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Join Date: Apr 2007
[V4] SPAM Protection - 15-04-2007, 12:17 PM

Hello,

Is it possible to implement SPAM protection as follows:

1. Mail Parser -> Email Queue:
*** Add field "Return Path" domain name.
This means, if value specified as "bounced.liteforex.org", all bounced e-mail (if autoresponder will not be delivered) will be returned to this domain with ticket id specified as mailbox, for example: ASDF-12345@bounced.liteforex.org

2. SPAM eater: Create clent to catch mail from bounce mailbox and once it receives mail, mark this ticket as SPAM, or delete it (Allow us to choose option);

3. Ticket Confirmation: To autoresponder add link (url) which customer should follow in order his ticket to be entered into the system, until of this - mark ticket as UNCONFIRMED and do not place it into incoming tickets.

I hope this is not too hard to implement and this will be helpful additions.
   
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Jamie Edwards Offline
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Posts: 5,272
Join Date: Jan 2006
Location: United Kingdom
15-04-2007, 12:33 PM

Hi LiteForex,

Spam protection is being developed for Version 4 of SupportSuite.


Jamie Edwards (jamie.edwards ]at[ kayako.com)
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  • There is no official ETA on Version 4.
  • This is not an official support forum - submit a support ticket.
   
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nibb Offline
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Posts: 89
Join Date: Feb 2007
18-04-2007, 01:36 AM

I just created this about Spam

Spam Rules not apply for clients

The problem i also have not mentioned is that its very slow when you have 50 fileds or so per rule so i created a new one.
   
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