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Will Implement (V4) Feature requests in this forum will be implemented in Version 4 of the product line (the current version).
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(#1)
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| New Member Posts: 3 Join Date: Apr 2008 | vCal (ICS) and RSS Support -
11-04-2008, 08:13 PM
We dispatch our techs via vCals which then are added to an online calendar. This calendar in turn has an RSS feed which calendar readers can suck down the appointments to our techs local calendar. It would be great to have the support system be able to parse the ICS file when received via email and create a ticket. Even better would be an RSS reader so it could automatically assign the ticket to the tech (based on the RSSs unique URL.) |
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(#2)
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| Operations Manager  Posts: 5,659 Join Date: Jan 2006 Location: United Kingdom |
20-08-2008, 10:52 AM
To be implemented in V4. -------------------------------------------------------------------
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(#3)
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| New Member Posts: 3 Join Date: Apr 2008 |
21-08-2008, 07:59 PM
Awesome! This was my show stopper. Looks like v4 will be on our purchase list. What exactly will be supported? My suggestion list was a bit lengthy.  |
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