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| View Poll Results: Warn when navigating away from an edited Reply? | |||
| Yes |     | 5 | 83.33% |
| No |    | 1 | 16.67% |
| Voters: 6. You may not vote on this poll | |||
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(#1)
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| Member Posts: 138 Join Date: Apr 2006 | Warn user before navigating away from reply tab -
22-02-2007, 04:54 PM
If a reply has been started but a user navigates away from the tab then the text that they entered is lost. If a reply has been started and a user tries to navigate away from the reply then SupportSuite should warn the user with a JavaScript popup to confirm their intention. This would prevent the loss of reply text, especially for new users (who might be evaluating for purchase even). Seeing a long reply disappear when simply gong from one tab to another is very frustrating. Yay or nay. |
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(#2)
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| Member Posts: 92 Join Date: Feb 2006 |
22-02-2007, 07:45 PM
I have never experienced the loss of text when switching between tabs, the text is stored. ● RVSiteBuilder ● Website migration ● RvSkin/Fantastico ● No Contracts or Hidden Fees with 60 days money back guarantee! |
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(#3)
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| Member Posts: 138 Join Date: Apr 2006 |
22-02-2007, 08:09 PM
Here's clarification of the problem: Select any ticket Click Post Reply type something in the reply box Click Edit Click browser back button, should go to Reply... but goes back to Ticket List and text is lost. I have no problem with the above functionality but a JavaScript warning would be nice. |
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(#4)
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| Member Posts: 92 Join Date: Feb 2006 |
23-02-2007, 06:09 AM
Quote:
Even if you do click the back button by mistake, click the browser "Forward button" and your text is still there in Post reply. ● RVSiteBuilder ● Website migration ● RvSkin/Fantastico ● No Contracts or Hidden Fees with 60 days money back guarantee! | |
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(#5)
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| Member Posts: 41 Join Date: Aug 2005 |
23-02-2007, 03:53 PM
We have that problem sometimes - often we are looking up info and some programs open up an html page in an existing window (very annoying) which can overwrite your reply page. Also some of our staff use google toolbar that is set to open a new window - of course this is only a couple of pixels click from a link on the link bar - and a loss of your reply  |
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(#6)
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| Operations Manager  Posts: 5,560 Join Date: Jan 2006 Location: United Kingdom |
20-08-2008, 12:12 PM
Will implement in Version 4. -------------------------------------------------------------------
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(#7)
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| Developer  Posts: 787 Join Date: Dec 2007 Location: Idaho |
20-08-2008, 07:11 PM
I think this should be made configurable - not everyone will want this. -------------------------------------------------------------------
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