have different ticket categories and custom fields for different user groups.

[m374llic4]

I am sure templates are involved here, but how do you make a different template have a different set of ticket options instead of just a different look?

We have internal and external people who will be submitting tickets, depending on their group, we want when they hit submit ticket to have a different set of ticket options as well as different custom fields on the ticket page. How is this done?

[lshaw]

I am also wanting to have separate Custom Fields for the different templates. I have a couple of customers that are very large organizations, and they have sites all over the world. I would like to have the Template Group I am creating for them to have separate Custom Fields than the rest of our customers. I know it is possible with a lot of custom modifications to the underlying code, but I was hoping there was an easier way to accomplish this.

[John Haugeland]

At the moment there isn't an explicit mechanism for this. You could do this using some CSS ninja tricks, primarily by wrapping each virtual site's block in a <div> with an id which has display:none then setting the class of the body to sitename, and writing a CSS rule like .sitename #wrapperdivid { display: block; }, or whatever.

I'm moving this to feature requests for v4, because this is a reasonable thing to want, and the only normal solution I see at the moment requires more programming sophistication than we should require from an average user. I gave you this solution, Ishaw, because due to something I saw you say in a different post I suspect this kind of thing is within your personal skillset.

Hope that helps.