Now Implemented (V4) - Kayako Community Forums

Now Implemented (V4) Feature requests that have been implemented.

Threads in Forum : Now Implemented (V4)

Rating Thread / Thread Starter	Last Post	Replies	Views
SLAs -> Add holiday dates that recur each year (nor not) ( 1 2) NC Software	29-02-2008 11:02 AM by joshuah	25	1,640
SLAs -> Different overdue times depending on day, month etc Siora	31-01-2008 01:22 PM by Varun Shoor	5	760
SLAs -> Auto e-mail to ticket submitter on overdue (according to SLA) bwong@patton.com	31-01-2008 12:37 PM by Jamie Edwards	8	1,234
SLAs -> Escalations -> Choose owner for rules Jamie Edwards	31-01-2008 12:37 PM by Jamie Edwards	2	688
SLAs -> Do not reset due date on status change arogers@schoolp	31-01-2008 12:37 PM by Jamie Edwards	12	1,101
SLAs -> Automatic close to abide by department schedules / SLA schedules mopa	31-01-2008 12:37 PM by Jamie Edwards	4	727
SLAs -> SLAs should affect tickets created by staff users Jamie Edwards	31-01-2008 12:37 PM by Jamie Edwards	1	617
SLAs -> Option to completely disable SLA and escalation system Jamie Edwards	31-01-2008 12:37 PM by Jamie Edwards	1	596
SLAs -> Option to restart rule, not null due time Jamie Edwards	31-01-2008 12:36 PM by Jamie Edwards	1	631
SLAs -> Special customer attributes Jamie Edwards	31-01-2008 12:36 PM by Jamie Edwards	1	617
SLAs -> Option to have overdue time not reset on replies arogers@schoolp	31-01-2008 12:36 PM by Jamie Edwards	3	838
SLAs -> Clear due time on status change richm	31-01-2008 12:36 PM by Jamie Edwards	12	1,075
SLAs -> If user has been specified a SLA plan, show it in user's account Jamie Edwards	31-01-2008 12:36 PM by Jamie Edwards	1	623
SLAs -> Public display of working hours for clients Jamie Edwards	31-01-2008 12:36 PM by Jamie Edwards	1	608
SLAs -> Escalations -> Ability to clear escalation paths (can get messy) Jamie Edwards	31-01-2008 12:36 PM by Jamie Edwards	2	682

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