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Now Implemented (V4) Feature requests that have been implemented.
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(#1)
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| Member  Posts: 134 Join Date: May 2007 Location: Denmark | SLAs -> Automatic close to abide by department schedules / SLA schedules -
22-10-2007, 12:08 PM
It would be nice if it was possible to make the autoclose feature "not work" in weekends or outside of opening hours for the company. Because if the ticket is set to close after 24 hours and the customer gets the notification on a saturday he might first read it on monday. |
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(#2)
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| Senior Member  Posts: 3,529 Join Date: Aug 2006 Location: Mumbai, India |
22-10-2007, 01:33 PM
It certainly would be a good feature however a work around would be to use Escalation Rules which would execute according to your SLA plans. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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(#3)
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| Member Posts: 134 Join Date: May 2007 Location: Denmark |
22-10-2007, 01:35 PM
how would you make an autoclose feature via Escalation Rules ? |
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(#4)
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| Senior Member Posts: 3,529 Join Date: Aug 2006 Location: Mumbai, India |
22-10-2007, 07:52 PM
Set action to changed status as "Closed" when SLA is triggered. That will close the ticket. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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(#5)
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| Operations Manager  Posts: 5,025 Join Date: Jan 2006 Location: United Kingdom |
31-01-2008, 12:37 PM
This request has been implemented and will be available in Version 4. -------------------------------------------------------------------
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| Tags |
| >, abide, automatic, close, department, schedules, sla, slas |
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