SLAs -> Escalations -> Ability to clear escalation paths (can get messy) - Kayako

**Jamie Edwards**

A small button to clear escalation history and route history when a ticket has been escalated (in effect, un-escalate it).

bmuthig · **I concur! -** 01-06-2007, 02:41 AM

This is really annoying some tickets are sitting for a reason and I don't want to see everytime they escalate or wish to remove the SLA from the ticket. Is there any other way of doing this already? I've looked through and can't find any settings. Any other suggestions?

**Jamie Edwards** · 31-01-2008, 12:36 PM

This request has been implemented and will be available in Version 4.

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bmuthig Offline New Member Posts: 4 Join Date: Sep 2004	I concur! - 01-06-2007, 02:41 AM This is really annoying some tickets are sitting for a reason and I don't want to see everytime they escalate or wish to remove the SLA from the ticket. Is there any other way of doing this already? I've looked through and can't find any settings. Any other suggestions?