SLAs -> Escalations -> Ability to clear escalation paths (can get messy)

**Jamie Edwards**

A small button to clear escalation history and route history when a ticket has been escalated (in effect, un-escalate it).

bmuthig · **I concur! -** 01-06-2007, 01:41 AM

This is really annoying some tickets are sitting for a reason and I don't want to see everytime they escalate or wish to remove the SLA from the ticket. Is there any other way of doing this already? I've looked through and can't find any settings. Any other suggestions?

**Jamie Edwards** · 31-01-2008, 12:36 PM

This request has been implemented and will be available in Version 4.

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes	Rate This Thread
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode	Rate This Thread:

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
SLAs -> Escalations -> Choose owner for rules	Jamie Edwards	Now Implemented (V4)	2	31-01-2008 12:37 PM
SLAs -> Option to completely disable SLA and escalation system	Jamie Edwards	Now Implemented (V4)	1	31-01-2008 12:37 PM
SLAs -> Clear due time on status change	richm	Now Implemented (V4)	12	31-01-2008 12:36 PM
Fix SLAs, escalations!!!!!!!!!!!!!!!	leyton01	SupportSuite, eSupport and LiveResponse	1	17-11-2006 01:04 AM
Dev Update: Escalation Paths, Follow-Up & Reports Module	Varun Shoor	News and Announcements	0	18-08-2006 07:29 PM

bmuthig Offline New Member Posts: 4 Join Date: Sep 2004	I concur! - 01-06-2007, 01:41 AM This is really annoying some tickets are sitting for a reason and I don't want to see everytime they escalate or wish to remove the SLA from the ticket. Is there any other way of doing this already? I've looked through and can't find any settings. Any other suggestions?