 |
Now Implemented (V4) Feature requests that have been implemented.
 |
| | LinkBack | Thread Tools | Search this Thread | Rate Thread | Display Modes |
| ||||||||||||
|
|
| | LinkBack | Thread Tools | Search this Thread | Rate Thread | Display Modes |
(#1)
  |
| Operations Manager  Posts: 5,272 Join Date: Jan 2006 Location: United Kingdom | SLAs -> SLAs should affect tickets created by staff users -
26-09-2007, 11:28 AM
Posted on behalf of a client. Quote:
-------------------------------------------------------------------
| |
| | |
|
(#2)
|
| Operations Manager Posts: 5,272 Join Date: Jan 2006 Location: United Kingdom |
31-01-2008, 11:37 AM
This request has been implemented and will be available in Version 4. -------------------------------------------------------------------
|
| | |
|
| Tags |
| >, affect, created, slas, staff, tickets |
| Thread Tools | Search this Thread |
| Display Modes | Rate This Thread |
| |
Similar Threads | ||||
| Thread | Thread Starter | Forum | Replies | Last Post |
| Tickets Staff users -> Ability to view tickets responded to / chats handled like regular user | Dr Yang | Feature Requests | 0 | 14-12-2007 01:16 PM |
| Tickets E-mail options -> CC / BCC staff users | NC Software | Feature Requests | 1 | 17-05-2007 12:48 PM |
| Exact differences between client created tickets and staff created tickets | vineethshyam | SupportSuite, eSupport and LiveResponse | 5 | 27-11-2006 11:25 AM |
| Looking for a MOD for staff created tickets.. | DamianG | Developers & Code | 2 | 09-11-2006 09:27 PM |
Linear Mode
