Misc / General System -> XHTML Valid HTML

[xerophyte]

The default install of Kayako return with these result

Result: Failed validation, 71 errors


This page is not Valid HTML 4.01 Transitional!

Could the Kayako development team fix the template markup errors ?

it would be nice.. if the default installation index.php pass the above validation

Which will solve lots of browser specific odd rendering problems

why not xhtml ???

[mbeijen]

I agree, I also run into this issue. My sites are perfectly written except for the kayako livesupport link. I have been told that it hurts SEO ratings.

It would be great if this could be fixed.

[Jamie Edwards]

Hi there,

It shouldn't hurt SEO ratings, as the code is fairly clean but does not validate exactly. This is an issue that will be addresses in Version 4.

[MACscr]

Anyone have a valid html/xthml compliant code that they would be willing to share? Heck, id be willing to pay for it. I still cant believe people even code pages with invalid code. Do they just make things up?

[craigbrass]

It is simple enough to make the changes to make it validate correctly. Just follow the things shown on the validator.

I agree though, Kayako's code should be made compliant.

[MACscr]

Well, it does take awhile when you have 94 templates with an average of 200 errors per template. Especially when you have to edit them in poorly designed db versus a file. If i sound grouchy, its because I am because customizing kayako the way i need to is going to put be a week behind when it would normally take me about 2 days to do something like this. I turn down customizing jobs for other people when it comes to kayako and vbulletin because of this "template" in the db design. grrr

[Gateway 5]

this could be a problem i have myself just installed kayako and love it

but this problem could be an issue considering i now belive it is againt the law in europe to have invalid

because of the disability awareness act

[Jamie Edwards]

Hi Gateway 5,

Yes - this is the case in the UK, and soon the EU. However, the structure (although invalid HTML) of SupportSuite's pages do not prevent the use of screen readers, and text is enlarged gracefully. As such, you shouldn't have a problem in this respect.

[Gateway 5]

thanks for your reply

is there any chance this will be fixed before version 4 because i guess thats like a year away maybe and being a design company we like things to be valid

[Jamie Edwards]

Hi there,

I am afraid not. However, we will be overhauling the front-end completely in V4.

[Gateway 5]

sorry to open this up again

is there any way you can just make the live chat code we put on pages valid because to breaks all my other pages

all i want right now is just that code we use for live chat i can wait for the rest

[craigbrass]

It will be done in V4 for which there is no ETA.

[Gateway 5]

i know it will be done in 4 but all i am asking for is the lice chat code we put on pages to be fixed before v4 as it break the entire site rather than just a kayako section

[Thijs]

Originally Posted by Jamie Edwards

Hi there,

I am afraid not. However, we will be overhauling the front-end completely in V4.

I hope our V3 designs will still work than !

I also see these validator issues, and actually they are not that difficult to fix for Kayako.

[craigbrass]

They will need manually updating due to the amount of changes between V3 and V4 I suspect.