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(#1)
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| Member Posts: 466 Join Date: Dec 2005 Location: Sitting | Ryan, When viewing a ticket, that IS corrected. The issue I reported in the main ticket listing where I select my name and the MOVE drop down has nothing populated - that issue remains, see attached, this is RC4 (CVS install just now). |
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(#2)
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| Operations Manager Posts: 5,659 Join Date: Jan 2006 Location: United Kingdom |
13-08-2008, 04:49 PM
Hi Neal, I cannot duplicate this here. Staff1 is assigned to Department 1 and General in my example below: ![]() ![]() Now selecting an assignee, see the refreshed department list: ![]() Please confirm that your upgrade (replacing all of your files) was sucessful. -------------------------------------------------------------------
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(#3)
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| Member Posts: 466 Join Date: Dec 2005 Location: Sitting |
13-08-2008, 04:57 PM
Jamie, Copying files was successful, assuming what you have in the CVS and "whatever version" I'm running has the fix. Can you tell me what files I need to verify? Obviously I'm having this problem in RC4 per the details I provided Ryan. You'll need to setup Staff 1 exactly as I described in my post, wherever that is now. As stated, "Neal" (me) is the Admin, etc. Product: SupportSuiteVersion: 3.30.00Build Type: CVSBuild Date: 13 Aug 2008 06:10:21 AM |
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(#4)
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| Chief Operating Officer Posts: 821 Join Date: May 2005 Location: Boise, Idaho |
13-08-2008, 06:04 PM
As we're unable to reproduce this here, we would need admin and FTP access to your desk so that we can debug it. -------------------------------------------------------------------
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(#5)
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| Member Posts: 466 Join Date: Dec 2005 Location: Sitting |
13-08-2008, 06:23 PM
Sent you a PM |
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(#6)
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| Chief Operating Officer Posts: 821 Join Date: May 2005 Location: Boise, Idaho |
13-08-2008, 08:24 PM
Confirmed, fixed. Filed as bug: Kayako Bug Tracker - Viewing Issue #729 - Mass action bar / "Use Group Departments" -------------------------------------------------------------------
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| ajax, combos, rc4 |
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