Time Zone reset to UTC - Kayako

Casey Rousseau · **Time Zone reset to UTC -** 13-08-2008, 12:17 AM

On upgrade, I had to reset my Time Zone.

Casey Rousseau · 13-08-2008, 12:19 AM

Looks like all the users were set to UTC too. Odd.

Ryan Lederman · 13-08-2008, 05:45 AM

Yeah, this is as-expected, as we had to redesign the entire timezone functionality. We may include an upgrade notes box at the end of the upgrade that explains.

Casey Rousseau · 11:48 AM

Quote:

Originally Posted by Ryan Lederman

Yeah, this is as-expected, as we had to redesign the entire timezone functionality. We may include an upgrade notes box at the end of the upgrade that explains.

I think you should consider it a bug. It affects timestamps throughout the application. It made all the activity for the four hours before I updated to appear to be in the future, and when I fixed my TZ, all my psuedocron tasks appeared to have fired four hours in the future.

I'm hoping that the fallout will be minimal since I did the install at the end of our workday, and I caught it pretty quickly, but it wasn't a good feeling to have to leave it in that state and have to hope that by morning it would right itself. (I did not have time to investigate the problem(s) carefully.)

Note that I had more problems appear after I set the time zone, since I'm at -400 this time of year, whereas I expect those who are in positive offsets would resolve most of there issues just by setting the TZ.

Perhaps you could add a step to set the TZ in the upgrade script?

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Casey Rousseau Offline Member Posts: 205 Join Date: Aug 2008 Location: Connecticut, USA	Time Zone reset to UTC - 13-08-2008, 12:17 AM On upgrade, I had to reset my Time Zone. Casey Rousseau Prophesy Transportation Solutions, Inc.

Casey Rousseau Offline Member Posts: 205 Join Date: Aug 2008 Location: Connecticut, USA	13-08-2008, 12:19 AM Looks like all the users were set to UTC too. Odd. Casey Rousseau Prophesy Transportation Solutions, Inc.