Release Configurar Suportsuite Owned En Español

[kaskaya]

Hola a toda la Comunidad.
Tengo una pequeña empresa de servicios, y estoy interesado en la solución SupportSuite Owned. Quiero poner los paneles en castellano, tanto los de CPADMIN, STAFF, como el de USUARIOS.
Quiero cambiar imagenes y diseñar un poco los paneles.
Si alquien tiene experiencia contrataria sus servicios.
Dirigiros a soporte@zaser.com
Gracias a todos
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Hello to all the Community.
I have a small company of services, and am interested in the solution SupportSuite Owned. I want to put the panels in Spanish, as much those of CPADMIN, STAFF, like the one of USERS.
I want to change images and to design a little the panels.
If somebody has experience it would contract its services.
Mail to: soporte@zaser.com
Thanks to all

[supportskins]

To translate the software Staff/Admin CP into spanish you will have to translate all the files in the /locale/en-us directory of the software into your desired language.

SoftAir or we provide services for software customization to match your existing website. You can contact either of us to have the work done

[jc11]

Hi kaskaya, Supportskins will do a superb for you as we have seen some of their previous designs

You can also contact us if you want to compare quotations, but please consider the Supportskins first since they were the first ones replying your kind post.

Best,

[supportskins]

SoftAir themselves have done some brilliant work. Does not matter who you opt for. Either ways you are guaranteed to get professional services with brilliant support.

[falmena]

Hola me llamo paco almena...
Y la verdad es que me estoy peleando con esto tambien..
Tengo ya traducido la web, y me parece que quedó bastante bien(http://fjalmena9505do.kayakotrial.com/index.php)
Este site desaparecerá en breve ya que es un trail de 7 días.No obstante el curro que me he pegado, sirverá para quedar me con el fichero XML, de la web, je je.. Ademas he pillado un fichero XML para el live response, que tambien está bastante bien...
Lo que no he podido localizar es algun fichero para traducir la seccion del staff... y eso no mola, ya que los agentes que lo usuarán son españolitos...
sabes algo al respecto?

saludos,
Paco

[quote=kaskaya]Hola a toda la Comunidad.
Tengo una pequeña empresa de servicios, y estoy interesado en la solución SupportSuite Owned. Quiero poner los paneles en castellano, tanto los de CPADMIN, STAFF, como el de USUARIOS.
Quiero cambiar imagenes y diseñar un poco los paneles.
Si alquien tiene experiencia contrataria sus servicios.
Dirigiros a soporte@zaser.com
Gracias a todos

[supportskins]

You will have a good chance to get a fast reply if you post you query in english.

[falmena]

Ok, sorry you are right... I appologies :-)
basiclly i was saying that i have translated the web Staff CP: http://fjalmena9505do.kayakotrial.com, into correct spanish, and i have obtained a spanish xml file for the live support. bot are working correctly.. but never the less, i can not translate the web -> Staff CP: http://fjalmena9505do.kayakotrial.com/staff/index.php
does this mean i have to wait until we buy our own version? is there a way to obtain the files to translate them, so i can see how it looks? The agents are spanish and there for i need so see how it turns out in spanish before putting it in production...
i hope that some one could clarify this for me...

thanks in advance..

Paco

Originally Posted by supportskins

You will have a good chance to get a fast reply if you post you query in english.

[supportskins]

You cannot translate the Staff CP files on either the trial or hosted solutions. To translate the Staff CP, you will have to purchase a non-hosted solution and install the software on your own server. To translate the Staff CP, you need to translate all the files within the /locale/en-us directory of the software.

[falmena]

Hello Admin...

many thanks for clarifying this for me...

can you please clarify for me why i cannot see the demo using firefox?
http://www.supportskins.com/democenter/index.php

thanks,
paco

[supportskins]

Which version of Firefox are you using? I have tried it on both Firefox 1.5 as well as Firefox 2 (both english) and it seems to work just fine.

[falmena]

Hello Admin...

Just as i was afraid. Even disabling certain parts of my Norton 2007, as you can see, with the image attached, i don´t see it...

never mind.. in the office i use IE7.0 and it works fine...
Was just for you to no..

I wish you a nice and peacfull sunday

Cheers,
paco

[supportskins]

I am not too sure why it aint working for you. I have tried accessing it using Firefox from 3 different computers. All worked fine though all were using the English version of Firefox. Probably that is the only reason I can think of.

[falmena]

Hello Admin...

maybe something to do with the lenguage code of my FF? or the funciontio to execute SMF file turned of in my FF or Nortton.. No idea, the page is excellent to see with IE... thanks for the quick reply...

Cheers,
Paco

Ps.
BTW, i send you a recuesto to be added to msn, did you got it?

[supportskins]

Glad to know you can view the page in IE although I am not sure why it wont work on Firefox. I have not received any such request. PM me your email address and I will add you myself.

[falmena]

hello.. sure would be nice... :-)
my msn messenger adress is -> fj_a@hotmail.com

thanks,
paco