Request language packs available?????

surlaplage · **language packs available????? -** 16-07-2005, 05:01 AM

Your own (NEW) eSupport site states that you have these language packs available. Are they? What does "by default" mean? I've been suffering thru trying to install (or even translate) the one spanish .xml file I found. To no avail.

Please (anyone) let me know.

Thanks, Mike

Quote:

Yes, eSupport client area supports language packs that can be used to extend your client reach. By default we have Dutch, Spanish, Hebrew, Italiano, Swedish and Norwegian language packs available. If your language translation is not available, you can.......

surlaplage

Received this reply to a submitted ticket today...now I'm confused.

Quote:

Mike,
Forgive me for the late reply. Which version of eSupport are you using? v3 RC1 does not yet have language support.

Regards,

Hiren Mehta
---------------------- Kayako Infotech Ltd. http://www.kayako.com

Ticket Details
===================
Ticket ID: FTY-613305
Department: Support
Priority: High
Status: On Hold

Hiren · 20-07-2005, 11:11 AM

Hi,
Forgive me for the complete confusion. v3 RC1 does not support old langauge packs i.e. v2 language packs, it will certainly support the v3 language packs which are posted by our clients in the forums.

Regards,

Hiren Mehta

surlaplage · 20-07-2005, 02:02 PM

No Problem Hiren, I'm just frustrated...

Everyone else seems to be able to import/export the language pack except me. I've posted on the forum but no one is having the same issue. Can you give me a idea as to where to look. When I select import nothing happens.

I have my previous V2 running in Spanish, English and Portuguese and am anxious to get V3 running.

Thanks for your attention, Mike

torwill · 21-07-2005, 05:37 AM

I was finding a way to do it, and searched a bit, found

Eng language file can be found at upload\setup\includes\swift.language.xml of V3 download

and can be imported by logging to admin panel -> under Languages -> Import/Export

***Varun Shoor*** · 21-07-2005, 07:36 PM

Yep and the default template pack is under setup\includes\swift.templates.xml

Regards,

Varun Shoor

snowstar · 21-09-2005, 12:33 PM

Quote:

Originally Posted by torwill

I was finding a way to do it, and searched a bit, found

Eng language file can be found at upload\setup\includes\swift.language.xml of V3 download

and can be imported by logging to admin panel -> under Languages -> Import/Export

good boy~

c-wex · 25-11-2005, 09:44 PM

But it doesen't seem to work ?
Nothing happens ???
v3.00.13

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Hiren Offline Member Posts: 232 Join Date: May 2003	20-07-2005, 11:11 AM Hi, Forgive me for the complete confusion. v3 RC1 does not support old langauge packs i.e. v2 language packs, it will certainly support the v3 language packs which are posted by our clients in the forums. Regards, Hiren Mehta

torwill Offline New Member Posts: 5 Join Date: Jun 2004	21-07-2005, 05:37 AM I was finding a way to do it, and searched a bit, found Eng language file can be found at upload\setup\includes\swift.language.xml of V3 download and can be imported by logging to admin panel -> under Languages -> Import/Export

c-wex Offline Member Posts: 35 Join Date: Nov 2005	25-11-2005, 09:44 PM But it doesen't seem to work ? Nothing happens ??? v3.00.13