3.40.00 Release Candidate 1

**Jamie Edwards** · **3.40.00 Release Candidate 1 -** 12-12-2008, 08:10 PM

We're pleased to announce that 3.40.00 Release Candidate 1 is now available for download from the Members' Area (https://members.kayako.net). The proper file to download is the one marked '3.40.00 UNSTABLE.'

If there are no major problems reported throughout the release candidate phase, we aim to release the stable version in around a week.

Please report any problems you experience with this build in this forum (create a new thread to report a new issue): Alpha, Beta and Release Candidate Feedback - Kayako - Community Forums

We would like to remind everyone that PHP 5.1.0 is a minimum requirement of your web server. 3.40.00 and future versions will not work on versions of PHP earlier than 5.1.0. See our system requirements page for more information.

3.40.00 Release Candidate 1

Notes:

Substantial security improvements, including several important vulnerability closures.
Ongoing improvements to speed and stability of the server-side software.
Improvements to data privacy.
Bug fixes.

Bug fixes:

#751: Packaged HtmlTidy Plugin Security Defect
#269: No e-mail validation in the Email queue.
#332: Due Time selection calendar
#399: Number of recipients limited to 10
#465: Kayako associates replies with old ticket when ticket title changed
#540: Captcha not working with AOL 9.0 VR
#605: InstaAlert sessions show blank "Session Type" in AdminCP->Active sessions
#643: Outlook GUID length should not be 50 characters
#672: Errors in example regex
#713: Mail Parser Breaks with special character
#785: CAPTCHA for comments
#797: SQL error on reply from KayakoMobile
#811: Meeting duration wrong after sync
#818: Mail server and mail server username disclosed to public when running parser cron
#851: Multi-byte string incorrectly truncated in Knowledgebase JS menu
#855: Remove character set warning when viewing tickets
#856: Teamwork items updated by SyncWorks are always "private."
#872: URLs are not automatically turned into hyperlinks

Upgrade incentive offer

We are offering a free month of support and upgrades to the first 16 self-hosted customers to update to 3.40.00 RC1. After updating, please e-mail jamie.edwards[]kayako.com with a link to your support desk, and post in this thread when you have done so. Once verified, we will add your additional month of support and upgrades.

**Jamie Edwards** · 12-12-2008, 08:13 PM

If you would like to report an issue, please create a thread in the Alpha, Beta and Release Candidate Feedback - Kayako - Community Forums forum.

XN-Matt · 12-12-2008, 10:35 PM

Emailed

itlifesaver · 13-12-2008, 05:59 AM

Emailed. So far so good, upgrade was smooth except that I accidentally overwrote config.php. 5 second fix though.

WireNine · 13-12-2008, 06:21 AM

Sent an email

craigbrass · 13-12-2008, 08:07 AM

Lookin good Jamie. Will do some testing with it later today.

arhost · 13-12-2008, 09:54 AM

Email sent!

NC Software · 13-12-2008, 01:26 PM

Installed and no problems noted as of yet. Will keep you posted.

E-mailed Jamie for the extension to support. Thanks for the incentive.

Kamran · **No problem -** 13-12-2008, 07:25 PM

Jamie..

the upgrade went quite smoothly and no problems. I tested the support system and it appears to be fine.

Will keep you posted of any issues.

Regards,
Kami

WireNine · 14-12-2008, 10:05 AM

Sent an email for the Upgrade incentive offer, no response?

**Jamie Edwards** · 14-12-2008, 01:39 PM

Quote:

Originally Posted by WireNine

Sent an email for the Upgrade incentive offer, no response?

It's the weekend! Nonetheless I've sent the replies out

Quote:

Originally Posted by hbidad

yup. just keep passing the "feature requests" down the line.... somewhat understandable, but that is is the name you've gave for kayako.

Delaying the slew of security fixes and enhancements for a few features would have been irresponsible. Despite most of them being undisclosed, we wanted to get these out as quickly as we could.

Quote:

Originally Posted by hbidad

Why is there security concerns passed? Geeh, thanks

What do you mean?

Quote:

Originally Posted by Kamran

the upgrade went quite smoothly and no problems. I tested the support system and it appears to be fine.

Thank you. Make sure you claim your freebie if you haven't already done so!

Quote:

Originally Posted by NC Software

E-mailed Jamie for the extension to support. Thanks for the incentive.

Received, thank you for upgrading.

Quote:

Originally Posted by msmartinwsx

Emailed

Received, thank you.

Quote:

Originally Posted by craigbrass

Lookin good Jamie. Will do some testing with it later today.

Don't forget to e-mail me to claim your support extension.

Quote:

Originally Posted by itlifesaver

Emailed. So far so good, upgrade was smooth except that I accidentally overwrote config.php.

Received, thank you

maddanny · 14-12-2008, 04:38 PM

I just upgraded to 3.4RC1 and everything is working fine, thanks for this great job !

dotboost · 15-12-2008, 08:00 AM

upgraded to 3.40.0
php5.2.8
seem to be ok
the bug in admin , Options->Setting->Results Per Page: not saved is still there.

John Haugeland · 15-12-2008, 04:43 PM

Please note that PHP 5.2.7 has been recalled due to a known security hole in the PHP distribution. If you're upgrading, make sure it's to 5.2.8 or 5.2.6; you must not use 5.2.7 on your server.

ziaka · 15-12-2008, 11:48 PM

Upgraded and it works fine so far.

View Poll Results: How did the upgrade to 3.40.00 RC1 go for you?
I haven't upgraded. I'm waiting for STABLE	9	52.94%
Fantastic! It went very smoothly and I've had zero problems	8	47.06%
I upgraded but I am having some problems now (please post if you have run into a problem)	0	0%
Voters: 17. You may not vote on this poll

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XN-Matt Offline Member Posts: 86 Join Date: Jul 2003	12-12-2008, 10:35 PM Emailed

itlifesaver Offline New Member Posts: 5 Join Date: Apr 2007	13-12-2008, 05:59 AM Emailed. So far so good, upgrade was smooth except that I accidentally overwrote config.php. 5 second fix though.

WireNine Offline Member Posts: 91 Join Date: Feb 2006	13-12-2008, 06:21 AM Sent an email WireNine \| cPanel/WHM Shared, Reseller and Dedicated Linux Hosting ● RVSiteBuilder ● Website migration ● RvSkin/Fantastico ● No Contracts or Hidden Fees with 60 days money back guarantee!

craigbrass Offline Senior Member Posts: 7,547 Join Date: Jun 2005 Location: Cumbria, UK	13-12-2008, 08:07 AM Lookin good Jamie. Will do some testing with it later today. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako

arhost Offline New Member Posts: 21 Join Date: Apr 2004 Location: United Kingdom	13-12-2008, 09:54 AM Email sent!

NC Software Offline Member Posts: 568 Join Date: Dec 2005 Location: Sitting	13-12-2008, 01:26 PM Installed and no problems noted as of yet. Will keep you posted. E-mailed Jamie for the extension to support. Thanks for the incentive. Neal Culiner NC Software, Inc. Visual Basic .NET Forums 3.70

Kamran Offline New Member Posts: 12 Join Date: Feb 2008	No problem - 13-12-2008, 07:25 PM Jamie.. the upgrade went quite smoothly and no problems. I tested the support system and it appears to be fine. Will keep you posted of any issues. Regards, Kami

WireNine Offline Member Posts: 91 Join Date: Feb 2006	14-12-2008, 10:05 AM Sent an email for the Upgrade incentive offer, no response? WireNine \| cPanel/WHM Shared, Reseller and Dedicated Linux Hosting ● RVSiteBuilder ● Website migration ● RvSkin/Fantastico ● No Contracts or Hidden Fees with 60 days money back guarantee!

maddanny Offline New Member Posts: 1 Join Date: Dec 2008	14-12-2008, 04:38 PM I just upgraded to 3.4RC1 and everything is working fine, thanks for this great job !

dotboost Offline New Member Posts: 23 Join Date: Apr 2006	15-12-2008, 08:00 AM upgraded to 3.40.0 php5.2.8 seem to be ok the bug in admin , Options->Setting->Results Per Page: not saved is still there.

John Haugeland Offline Member Posts: 1,223 Join Date: Dec 2007 Location: Boise, Idaho	15-12-2008, 04:43 PM Please note that PHP 5.2.7 has been recalled due to a known security hole in the PHP distribution. If you're upgrading, make sure it's to 5.2.8 or 5.2.6; you must not use 5.2.7 on your server. John used to be a Kayako developer

ziaka Offline Member Posts: 59 Join Date: Oct 2006	15-12-2008, 11:48 PM Upgraded and it works fine so far.