3.60.00 Release Candidate 1 available now

[Jamie Edwards]

We're pleased to announce that 3.60.00 Release Candidate 1 is now available for download from the Members' Area (https://members.kayako.net). The correct file to download is the one marked '3.60.00 UNSTABLE.'

Please report any problems you experience with this build in this forum (create a new thread to report a new issue): Alpha, Beta and Release Candidate Feedback - Kayako - Community Forums

We would like to remind everyone that PHP 5.1.0 is a minimum requirement of your web server. 3.60.00 and future versions will not work on versions of PHP earlier than 5.1.0. See our system requirements page for more information.

Please remember, before upgrading to Release Candidate builds, take full database and file backups.


Upgrade incentive offer

We are offering a free month of support and upgrades or a free InstaAlert Pro license to the first 20 self-hosted customers to update to 3.60.00 RC1. This offer is only available to customers whose support subscription is currently active. After updating, please e-mail jamie.edwards[at]kayako.com with a link to your support desk. Once verified, we will add your additional month of support and upgrades.



3.60.00 Release Candidate 1

Features, notes and highlights:

• Several critical security fixes and improvements.
• Support for multibyte ticket searching.
• Dropping use of PHP's short tags in anticipation of PHP 6.
• Ticket autoclose warning and final notification e-mails now optional (Settings -> Tickets).
• Option in config.php to switch between mbstring and iconv processing of e-mails.
• Support for third-party Blackberry Kayako application.
• Option added to set a secure cookie flag (Settings -> Security) when (and only when) SSL is in use.
• Improved end-user error messages in the support centre; no more permission related fatal errors.
• Support for Microsoft's MHT format.
• Recursive attachment parsing of .EML attachments.
• Improved Google Chrome support.

Bug fixes:

• #163: Drop the use of <? and use <?php
• #363: Cannot sort when viewing tickets by label
• #592: Attachments not parsed correctly when message/rfc822 present
• #631: Link to delete labels appears after deleting the last label
• #655: Email header encoding not honoured
• #657: Substring on a Unicode string sometime cuts in the middle of a Unicode character resulting in a bad character.
• #820: Comments on Download section
• #938: Default Ticket Status for Client Reply : shows all statuses, even non-global ones
• #949: Tickets created even though registration required is enabled
• #950: Script emission format in live chat tags breaks XHTML validation
• #951: Email CC and BCC lists only take comma separators
• #952: Hold down the return key as an end-user in a live chat = message flood
• #954: Unnecessary 500 server error where nice dialog could be presented
• #988: Add swappable iconv/mbstring support
• #989: Trying to view a ticket you do not have access to from the client centre results in a PHP error, not a nicely formatted GUI error
• #990: Insert/Edit escalation rules need AJAX refresh of statuses corresponding to the selected department
• #1009: Multibyte ticket search
• #1014: Semicolon delimited e-mail address lists not working
• #1018: No ticket labels generates PHP warning in staff UI
• #1022: No option to set cookie as secure
• #1024: Spaces not stripped from registered e-mail address
• #1026: If 'Queue Subject Prefix' contains character(s) other than A-Z 0-9 the parser cannot associate replies with original tickets
• #1030: can't change name and display order of troubleshooter steps
• #1031: UTF-8 Knowledgebase contents can be clipped incorrectly in listing
• #1033: Ensure all substr() are replaced with mb_substr()
• #1039: Warning/error should be generated when more than 255 characters are entered into a custom field
• #1041: Tickets disappear in Chrome browser, when changing the attributes using Back button.
• #1043: Text truncating in "Select Multiple" custom field at client support centre.
• #1044: emailto value only records the first forward recipient
• #1045: HTML entities in notes alerts aren't decoded
• #1048: The RSS feed link not being validated by online RSS validators.
• #1050: Look-up Users & Contacts - Fails with names that have apostrophes in them
• #1052: Single quotes in attachment names
• #1053: microtime call is wrong in buildhash() in functions.php
• #1056: If SMS alert fails, the email alert also fails to run.
• #1067: Add Users As Recipients When Merging does not work when set to NO
• #1073: An invalid key for one of the language text in settings.php
• #1080: Remove short tags check from the global system checks step of the installer
• #1077: Attachment restriction rules don't work for names < 3 characters or > 4 characters
• #1082: Remove instructions to enable short open tags from the user manual
• #1083: SMS failure alert e-mails never get sent
• #1089: Queue prefixes have hidden assumed length of <=20 characters
• #1090: Call mb_internal_encoding() in swift.php so we do not have to keep setting it elsewhere
• #1091: Support for BlackBerry ticket client
• #1100: Hardcoded fix to catch partially loaded/submitted JS problems
• #1103: No e-mail validation on address entered when creating a phone ticket
• #1109: Add setting to make e-mail to users about pending automatic ticket closure optional
• #1110: Add setting to make e-mail to users about final automatic ticket closure optional
• #1122: Whitespaces are not stripped from e-mail addresses when a ticket is directly submitted from the support centre.
• #1137: Re #1022 - only set secure cookie when https in use AND securecookie setting enabled
• #1138: Re. #954 - another trigger_error used in client_knowledgebase.php
• #1140: Improve d_security_securecookie in locale
• #1141: Re #1100 - add redirect back to ticket rather than exit
• #1144: Non-global statuses shown in functions_settings.php
• #1156: Plaintext email_smsreport contains some HTML

[Jamie Edwards]

A template change log will be posted soon.

[dataone]

Hi Jamie

Now I'm using 3.60.00 RC1, I sent you an email

Thank You

[SteveLV702]

okay running 3.60.00 RC1 and sent you a email

[pabloaugusto]

Upgraded to 3.60.00 rc1.
Pablo Augusto - Mantido por Kayako SupportSuite
Some warnings now displaying.

Will sent a report in respective thread.
And send a email requiring one month support upgrade.

Thanks.

[Jamie Edwards]

Thanks very much. I have locked this thread, please report any problems by creating another here: Alpha, Beta and Release Candidate Feedback - Kayako Forums

[IanWild]

I've installed and sent you an email Jamie.

[Jamie Edwards]

Everyone who has installed 3.60 and sent an e-mail to me has received their free gift. Thank you for upgrading