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(#1)
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| Member  Posts: 598 Join Date: Dec 2005 Location: Sitting | Ticket options pushed RIGHT in ticket reply -
02-03-2009, 09:02 PM
Replying to a ticket, using a very high resolution setup (1920x1200 on 27" monitor) notice how the fields are slid to the right in the attached image.
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(#2)
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| Operations Manager  Posts: 7,676 Join Date: Jan 2006 Location: England, UK |
05-03-2009, 12:47 AM
Will look at this for the next build.
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(#3)
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| Member Posts: 598 Join Date: Dec 2005 Location: Sitting |
05-03-2009, 03:46 PM
Jamie, What file would this be in so I can tinker with the HTML? |
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(#4)
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| Operations Manager Posts: 7,676 Join Date: Jan 2006 Location: England, UK |
05-03-2009, 04:02 PM
/modules/tickets/staff_viewticket.php Search for the word "Quick", it should take you straight to the area. For some reason, IE isn't honouring the fixed cell width (all other browsers are). -------------------------------------------------------------------
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(#5)
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| Member Posts: 598 Join Date: Dec 2005 Location: Sitting |
05-03-2009, 04:31 PM
You can verify my fix using a DiffMerge system line 475 and down a few lines for that section. Basically I removed the width=100 and for the top row (TD) I set the right elements width to 100% and added a noWrap on the Quick Insert cell. P.S. This works in my browser (IE 7) at very high rez. |
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(#6)
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| Operations Manager Posts: 7,676 Join Date: Jan 2006 Location: England, UK |
05-03-2009, 05:02 PM
I've committed a fix for it. Kayako Bug Tracker - Viewing Issue #982 - Ticket info table when (staff) viewing a ticket expands in IE (does not obey fixed width) Similar approach to yours. Thanks for digging in. -------------------------------------------------------------------
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(#7)
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| Member Posts: 598 Join Date: Dec 2005 Location: Sitting |
05-03-2009, 05:08 PM
Want me to verify your fix? Attach the file if you want me to try it out.
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(#8)
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| Operations Manager Posts: 7,676 Join Date: Jan 2006 Location: England, UK |
05-03-2009, 05:14 PM
Attached
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(#9)
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| Member Posts: 598 Join Date: Dec 2005 Location: Sitting |
05-03-2009, 05:24 PM
Checks good.
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