Implemented Live Chat Via LightBox: Bypass all popup blockers!

kylespringer · **Live Chat Via LightBox: Bypass all popup blockers! -** 03-02-2009, 04:02 PM

I think this definitely needs to be in V4, but a lightbox option would be a great add one, because it gives the ability to bypass popup blockers, just make sure if you build it, we can easily customize it. I got one working on my site and my test customers think it's great because they all had popup blockers and didn't have to worry.

**Jamie Edwards** · 03-02-2009, 04:07 PM

Hi kyle,

We will be doing this in V4.

craigbrass · 03-02-2009, 04:41 PM

Note when building it in that many applications have their own functionality using these windows and interfering with them is not an option. Also, make sure to prefix all JS so it doesn't mess up in that way.

ozgurerdogan · 14-03-2009, 05:54 AM

Well I think popup window is a bit better idea because it lets user to navigate the pages during the chat. But with lightbox, it may not allow visitor to keep on navigating page during the chat season, because most of such popups just closes the popup windows.

supportskins · 14-03-2009, 08:49 AM

Thats a good point!

craigbrass · 14-03-2009, 10:11 AM

Well offering both allows the user to choose which they want.

Carl Silver · 25-04-2009, 06:36 PM

Quote:

Originally Posted by ozgurerdogan

Well I think popup window is a bit better idea because it lets user to navigate the pages during the chat. But with lightbox, it may not allow visitor to keep on navigating page during the chat season, because most of such popups just closes the popup windows.

Agreed. I hope this is optional

**Jamie Edwards** · 14-08-2009, 04:22 PM

Implemented in V4 (as an option)

craigbrass · 23-12-2009, 11:58 AM

To add to this, while chatting to Epson support today (could not find Win 7 drivers for my scanner after yesterdays upgrade!), I noticed they have a nice chat way of doing things. Basically, it takes you over to the URL of the live chat but frames the content of the main site so you can continue browsing (ie chat at the bottom, content of the site at the top).

The reason I thought this is a rather good idea is you can continue browsing through the site but at the same time not have to flick through Windows to keep chatting.

Something to think on.

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Jamie Edwards Offline Operations Manager Posts: 7,345 Join Date: Jan 2006 Location: England, UK	03-02-2009, 04:07 PM Hi kyle, We will be doing this in V4. Jamie Edwards (jamie.edwards ]at[ kayako.com) ------------------------------------------------------------------- Connect with Kayako on: Twitter, Facebook and LinkedIn Receive technical support via the members area The ultimate V4 FAQ thread.

ozgurerdogan Offline Member Posts: 36 Join Date: Oct 2006	14-03-2009, 05:54 AM Well I think popup window is a bit better idea because it lets user to navigate the pages during the chat. But with lightbox, it may not allow visitor to keep on navigating page during the chat season, because most of such popups just closes the popup windows. --------------------------------------------------------

supportskins Offline Senior Member Posts: 5,204 Join Date: Aug 2006 Location: Mumbai, India	14-03-2009, 08:49 AM Thats a good point! Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ - NEW SKIN ADDED!! SupportSkins.com - http://www.supportskins.com/

craigbrass Offline Senior Member Posts: 7,506 Join Date: Jun 2005 Location: Cumbria, UK	14-03-2009, 10:11 AM Well offering both allows the user to choose which they want. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako

Jamie Edwards Offline Operations Manager Posts: 7,345 Join Date: Jan 2006 Location: England, UK	14-08-2009, 04:22 PM Implemented in V4 (as an option) Jamie Edwards (jamie.edwards ]at[ kayako.com) ------------------------------------------------------------------- Connect with Kayako on: Twitter, Facebook and LinkedIn Receive technical support via the members area The ultimate V4 FAQ thread.