| |||||||||||
 |
 |
| | LinkBack | Thread Tools | Search this Thread | Rate Thread | Display Modes |
(#1)
  |
| Member  Posts: 377 Join Date: Jan 2007 Location: Orange County, CA | (SWIFTFOUR-437) Deletion of Billing entries need to be permissionable -
03-05-2007, 03:25 PM
Permissions for Deletion of Billing entries need to be permissionable. Billing is a critical component of service provided. Currently it is far too easy to click the trash can icon and delete a billing entry. There are quite a few staff here who need to be able to add billing entries, but should not be allowed to delete billing entries. In general, there are a number of areas within the product that need permissions completed. (News, Filters) Also, unless I've missed it, I see no way to edit "time worked", if an agent mistakenly enters the wrong value. This (edit) should also be an assignable permission. Kayko should examine this and strive to make these areas complete and consistent. It would make the product that much more flexible. Regards, Rich Features I need asap: 1) Ticket search in the client portal! 2) Column display in client portal showing clients email address or name 3) Downloads by client (i.e. - each client has their own download area and can't see/touch downloads for any other client.) This would be on top of a "public" download area. 4) Integrated KB image uploads The ability for staff to upload images with a KB articles. Cheers! |
| |  |
|
(#2)
|
| New Member  Posts: 11 Join Date: May 2005 Location: Toronto, ON |
11-07-2007, 05:38 PM
I also noticed today that anyone can delete billing items. There should be an option much like "ability to delete tickets" that denies the ability to delete a billing entry.
|
| | |
|
(#3)
|
| Member Posts: 377 Join Date: Jan 2007 Location: Orange County, CA |
11-07-2007, 05:46 PM
Permissions across the board could use some "freshing up"  to make them consistent across the board.
Features I need asap: 1) Ticket search in the client portal! 2) Column display in client portal showing clients email address or name 3) Downloads by client (i.e. - each client has their own download area and can't see/touch downloads for any other client.) This would be on top of a "public" download area. 4) Integrated KB image uploads The ability for staff to upload images with a KB articles. Cheers! |
| | |
|
(#4)
|
| New Member Posts: 11 Join Date: May 2005 Location: Toronto, ON |
11-07-2007, 06:40 PM
Any ideas on how we go about suggesting these to Kayako? Is the bug tracker appropriate?
|
| | |
|
(#5)
|
| Member Posts: 377 Join Date: Jan 2007 Location: Orange County, CA |
11-07-2007, 07:04 PM
The feature request forum. This one is in duplicates sub-forum so, there should be another main thread for the suggestion in one of the FR forums. R Features I need asap: 1) Ticket search in the client portal! 2) Column display in client portal showing clients email address or name 3) Downloads by client (i.e. - each client has their own download area and can't see/touch downloads for any other client.) This would be on top of a "public" download area. 4) Integrated KB image uploads The ability for staff to upload images with a KB articles. Cheers! |
| | |
|
(#6)
|
| Operations Manager  Posts: 7,373 Join Date: Jan 2006 Location: England, UK |
27-08-2009, 11:10 PM
SWIFTFOUR-437
-------------------------------------------------------------------
|
| | |
|
| Tags |
| billing, deletion, entries, permissionable |
| Thread Tools | Search this Thread |
| Display Modes | Rate This Thread |
| |
Similar Threads | ||||
| Thread | Thread Starter | Forum | Replies | Last Post |
| Logged (SWIFTFOUR-436) Ability to Print Billing Information as well as ticket Info | Biztronics | Billing and time tracking | 5 | 27-08-2009 10:43 PM |
| Logged (SWIFTFOUR-433) Pay Per Minute - billing for live chat | Jitender Kumar | Billing and time tracking | 1 | 27-08-2009 10:13 PM |
| Ability to show billing entries in tickets | danx | End-user related misc | 2 | 25-06-2009 09:54 AM |
| Billing Entries and Time zones | jameswyld | SupportSuite, eSupport and LiveResponse | 3 | 06-05-2008 09:36 PM |
Linear Mode
