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(#1)
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| Member  Posts: 568 Join Date: Dec 2005 Location: Sitting | Add Keywords to KB articles -
10-01-2009, 11:33 AM
To help the IRS system, I'd like the ability to add keywords to KB articles. I don't want to have to seed the KB article with trigger words if I don't have to. I may want an all emcompassing article then populate a hidden keywords field. For example, regarding PDA support of our products. I may want to put in keywords of: iTouch, iPod, BlackBerry, WebOS, Nokia, etc. Therefore when people are asking if the iTouch is supported in our PDA line, although the iTouch isn't mentioned in the article it is a keyword and we can always add more keywords later and this will allow the article to appear in the IRS system for new tickets.
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(#2)
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| Operations Manager  Posts: 7,357 Join Date: Jan 2006 Location: England, UK |
10-01-2009, 12:00 PM
I agree, we'll do this
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(#3)
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| Member Posts: 1,223 Join Date: Dec 2007 Location: Boise, Idaho |
10-01-2009, 03:51 PM
If you want, before the feature has been implemented, you could fake it, by doing this: <span style="display:none">Term 1, Term 2, Term 3</span> It's certainly not elegant, but it gets the job done without making you wait for the feature to be in place. |
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