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(#1)
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| New Member Posts: 3 Join Date: May 2009 | (SWIFTFOUR-360) E-mail alerts for comments -
21-05-2009, 06:04 AM
In a support knowledgebase, comments on articles are usually questions. Since kayako is a "support" product, and customers with unanswered questions = unhappy customers = bad for business... it makes no sense for there not to be notifications so staff can stay up to date with customer questions without having to continually check the comments section. What--No single signon for forums? |
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(#2)
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| Operations Manager  Posts: 7,373 Join Date: Jan 2006 Location: England, UK |
17-08-2009, 12:37 PM
SWIFTFOUR-360
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