Add Ticket Notes via e-mail

jojo856 · **Add Ticket Notes via e-mail -** 03-09-2008, 07:15 PM

I would like to see ability to add Ticket Note to a ticket by replying via e-mail

Currently if one reply to e-mail generated by E-Mail Alert then this answer is added as "ticket reply" and no way to tell the system to add e-mail as "ticket note"

stivick · 20-11-2008, 02:54 AM

I would like to have that feature too.

Maneesha · 11-06-2009, 05:45 PM

me tooo!!!

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jojo856 Offline New Member Posts: 1 Join Date: Jul 2007	Add Ticket Notes via e-mail - 03-09-2008, 07:15 PM I would like to see ability to add Ticket Note to a ticket by replying via e-mail Currently if one reply to e-mail generated by E-Mail Alert then this answer is added as "ticket reply" and no way to tell the system to add e-mail as "ticket note"

stivick Offline New Member Posts: 2 Join Date: Oct 2008	20-11-2008, 02:54 AM I would like to have that feature too.

Maneesha Offline New Member Posts: 22 Join Date: May 2009	11-06-2009, 05:45 PM me tooo!!!