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(#1)
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| Staff  Posts: 33 Join Date: May 2009 Location: India | (SWIFTFOUR-668) Autoresponder for each ticket update -
10-07-2009, 07:35 PM
The clients should receive an reply autoresponder saying "we have received your update with ticket (ticket ID). Then the clients will get to know that their update on the ticket has been received.
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(#2)
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| Limey Posts: 8,147 Join Date: Jan 2006 Location: England, UK |
09-04-2010, 05:48 PM
SWIFTFOUR-668
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