Client Email Reply Auto Responder

Carl Silver · 06:30 PM

When a client replies by email it would be nice for the system to confirm reciept of it. maybe something like:

Quote:

Hi carl,

Your reply has been received and the ticket updated. A member of our staff will review it and reply accordingly. Listed below are details of this Ticket. Please make sure the Ticket ID remains in the subject at all times.

Ticket Details:
---------------

Ticket ID: ABC-1234567
Subject: A Ticket
Department: A Department
Status: Open

You can check the status of or post a further reply to this Ticket online at: http://link-to-ticket.com

Please do let us know if we can assist you any further,
Support Department

diemonde · 25-05-2009, 07:14 AM

I totally agree! After their first automated reply people are expecting an auto-reply after each e-mail. And especially people who e-mail with CRM systems more often as most will send out an auto-reply after each message.

If you agree on this feature you also might want to check this:
http://forums.kayako.com/f63/better-...g-users-22503/

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diemonde Offline New Member Posts: 2 Join Date: May 2009	25-05-2009, 07:14 AM I totally agree! After their first automated reply people are expecting an auto-reply after each e-mail. And especially people who e-mail with CRM systems more often as most will send out an auto-reply after each message. If you agree on this feature you also might want to check this: http://forums.kayako.com/f63/better-...g-users-22503/