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(#1)
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| Member Posts: 54 Join Date: Sep 2007 Location: Canada, Russia | Customers Interface: Ability to add a CC/BCC user in open tickets -
29-01-2009, 04:33 PM
We got this idea from several customers who say that it would be quite handy for them to be able to add a new CC or BCC user after the ticket is created. Staff interface allows this, but the customers interface doesn't. Now customers can add CC another users only while creating a ticket. But it happenss that later on, having created a ticket and having received some replies, a customer needs to CC one of his colleagues. We'll be happy to see this feature, that will make Helpdesk more convenient for our customers, implemented in V4. |
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(#2)
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| Member Posts: 1,223 Join Date: Dec 2007 Location: Boise, Idaho |
29-01-2009, 09:20 PM
This seems like a good idea. I'll bring it up internally to the right people, see what we can do for v4.
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(#3)
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| Member Posts: 54 Join Date: Sep 2007 Location: Canada, Russia |
30-01-2009, 03:58 PM
Thank you for the quick feedback, John! We'll be looking forward to having this feature implemented in V4.
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(#4)
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| Member Posts: 54 Join Date: Sep 2007 Location: Canada, Russia |
21-10-2009, 02:50 PM
Any news on this request?
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