| |||||||||||
 |
 |
| | LinkBack | Thread Tools | Search this Thread | Rate Thread | Display Modes |
(#1)
  |
| Member  Posts: 167 Join Date: Dec 2008 Location: Maryland | Link to previous tickets -
02-06-2009, 01:12 PM
Imagine a customer calling up and saying his mouse doesn't work. So we make a ticket for it. We test it and it turns out that it magically works when we tested it, so the ticket gets closed. A few weeks pass and the same customer calls back with the same issue. It would be really nice if Kayako would look at the customer's name and subject words to look up previous tickets, similar to the way the Knowledgebase works when typing. Let me know what you think. Kayako Enthusiast since 12/2008 PHP/SQL coder and customizer, and up for ideas. Got a large monitor? Try this mod on for size. Interactive Tooltip/Popup for Client Information. |
| |  |
|
(#2)
|
| Operations Manager  Posts: 7,345 Join Date: Jan 2006 Location: England, UK |
02-06-2009, 01:35 PM
We are implementing this in Version 4
-------------------------------------------------------------------
|
| | |
|
(#3)
|
| Member Posts: 167 Join Date: Dec 2008 Location: Maryland |
02-06-2009, 01:47 PM
Quote:
 Kayako Enthusiast since 12/2008 PHP/SQL coder and customizer, and up for ideas. Got a large monitor? Try this mod on for size. Interactive Tooltip/Popup for Client Information. | |
| | |
|
| Thread Tools | Search this Thread |
| Display Modes | Rate This Thread |
| |
Similar Threads | ||||
| Thread | Thread Starter | Forum | Replies | Last Post |
| Merge or Link Tickets | stribbed | How do I? | 0 | 25-05-2009 03:01 AM |
| Tickets -> Abillity to link tickets | Jamie Edwards | Tickets | 10 | 26-01-2009 10:57 AM |
| Ability to link related tickets (already suggested) | Jamie Edwards | Tickets | 0 | 18-08-2008 08:38 PM |
| Tickets -> Ability to link tickets together in some way | rrnworks | Tickets | 4 | 14-05-2008 07:32 AM |
| How to add 'View Tickets' link | tjbaker | How do I? | 7 | 22-07-2007 05:28 PM |
Linear Mode
