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ZystemsK Offline
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Link to previous tickets - 02-06-2009, 01:12 PM

Imagine a customer calling up and saying his mouse doesn't work. So we make a ticket for it. We test it and it turns out that it magically works when we tested it, so the ticket gets closed.

A few weeks pass and the same customer calls back with the same issue. It would be really nice if Kayako would look at the customer's name and subject words to look up previous tickets, similar to the way the Knowledgebase works when typing.

Let me know what you think.


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Jamie Edwards Offline
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02-06-2009, 01:35 PM

We are implementing this in Version 4


Jamie Edwards (jamie.edwards ]at[ kayako.com)
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ZystemsK Offline
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02-06-2009, 01:47 PM

Quote:
Originally Posted by Jamie Edwards View Post
We are implementing this in Version 4
This makes me very happy, so much so that I might need to change my pants.


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