Reply-To-Many

happy_martin · **Reply-To-Many -** 17-11-2008, 09:49 AM

I'd like to be able to select 3 tickets where customers ask the same question and to reply to all three at once. It would be nice if the customers name was inserted dynamically into the reply too.

Best wishes,

Martin

pkreil · 12:31 PM

Select the tickets, you want to answer and select "Mass reply". That's all.

Pascal

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happy_martin Offline New Member Posts: 9 Join Date: Aug 2008	Reply-To-Many - 17-11-2008, 09:49 AM I'd like to be able to select 3 tickets where customers ask the same question and to reply to all three at once. It would be nice if the customers name was inserted dynamically into the reply too. Best wishes, Martin

pkreil Offline Member Posts: 96 Join Date: Feb 2008	17-11-2008, 12:31 PM Select the tickets, you want to answer and select "Mass reply". That's all. Pascal pbk hosting - serving your business pbk solutions - it-solutions for your business Last edited by pkreil; 17-11-2008 at 12:31 PM.