Schedule Based Auto-responder

royster-doyster · **Schedule Based Auto-responder -** 01-07-2009, 09:15 PM

Hi,

We are looking for an auto-responder that works based on the working hours defined. We then want an email to go out during working hours as per the current autoresponder, and a different email to be sent outside of working hours explaining the office is closed and that the ticket is logged.

Roy Hocknull

craigbrass · 02-07-2009, 06:47 AM

I think this has been suggested but +1. You may be able to do it now by using If statements in the templates to say what time it is.

supportskins · 02-07-2009, 11:48 AM

Craig right. You can use PHP code in the templates to make this work.

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royster-doyster Offline New Member Posts: 1 Join Date: Jul 2009	Schedule Based Auto-responder - 01-07-2009, 09:15 PM Hi, We are looking for an auto-responder that works based on the working hours defined. We then want an email to go out during working hours as per the current autoresponder, and a different email to be sent outside of working hours explaining the office is closed and that the ticket is logged. Roy Hocknull

craigbrass Offline Senior Member Posts: 7,384 Join Date: Jun 2005 Location: Cumbria, UK	02-07-2009, 06:47 AM I think this has been suggested but +1. You may be able to do it now by using If statements in the templates to say what time it is. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako

supportskins Offline Senior Member Posts: 5,076 Join Date: Aug 2006 Location: Mumbai, India	02-07-2009, 11:48 AM Craig right. You can use PHP code in the templates to make this work. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ - NEW SKIN ADDED!! SupportSkins.com - http://www.supportskins.com/