Selection of CC/BCC upon REPLY/FORWARD

[GoneShootin]

The problem I face is that users don't want to have to go into the AUDIT tab to remove CC/BCC addresses, so I turned off the "auto create CC/BCC recipients". But this ment that there was no area on Kayako that showed CC/BCC addresses for that ticket. So I had to turn it back on.

What I feel would solve this issue is to add a selection beside the addresses of CC/BCC addresses, which would allow the user at the time of reply or forward to select/deselect addresses as required.

See attached image.

[GoneShootin]

I can haz some traction?

[Matthew]

Originally Posted by GoneShootin

The problem I face is that users don't want to have to go into the AUDIT tab to remove CC/BCC addresses, so I turned off the "auto create CC/BCC recipients". But this ment that there was no area on Kayako that showed CC/BCC addresses for that ticket. So I had to turn it back on.

What I feel would solve this issue is to add a selection beside the addresses of CC/BCC addresses, which would allow the user at the time of reply or forward to select/deselect addresses as required.

See attached image.

Dewak has a mod for this, very inexpensively priced. We are using it and it works great.

[GoneShootin]

Just the job! Must give that a whirl - thanks.