Show cc adresses in ticket

[Scooby]

We would love to see the cc adres when you open a ticket. Now you have to click reply or the edit tab to see who else got the mail, other than the support adres.

Is it possible to show the cc adres in the ticket?

Kind regards,

Mark

[supportskins]

No not at the moment. However I agree that it is easier to see if the email has been cced or not. +1 for this.

[Scooby]

I would say +2 ;-)

[trrunde]

I made a change in the source code the file staff_viewticket.php and added this:

                        $_recipients = $_ticketobj->getRecipients();
                                        foreach ($_recipients as $key=>$val)
                {
                        if ($val["recipienttype"] == RECIPIENT_THIRDPARTY)
                        {
                                $type = "Third party user: ";
                        } else if ($val["recipienttype"] == RECIPIENT_CCUSER) {
                                $type = "CC User: ";
                        } else if ($val["recipienttype"] == RECIPIENT_BCCUSER) {
                                $type = "BCC User: ";
                        }
                        echo "<br />" . $type. $val["email"];

                }
                }

this was added under this line:
echo sprintf($_SWIFT["language"]["tremail"], htmlspecialchars($val["email"]));