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(#1)
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| New Member Posts: 2 Join Date: Dec 2008 |  Show history on FORWARD -
05-01-2009, 08:23 PM
We would like to be able to forward a ticket to a non-staff member WITH ALL HISTORY so that outside person can read all postings and reply accordingly. This will allow non-staff or outside people such as vendors to read an issue and then reply with an answer without having to have staff access. Thanks |
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(#2)
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| Senior Member  Posts: 5,247 Join Date: Aug 2006 Location: Mumbai, India |
06-01-2009, 05:59 AM
When you click on the "Forward" tab, on the same page you shall see "Quick Insert > Quote". In this option choose "Quote All Posts", that should send him the ticket history.
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(#3)
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| New Member Posts: 5 Join Date: Nov 2007 |
01-07-2009, 05:26 PM
Hi all, Sorry to pickup an old thread, but is there a way to include Quote All Posts automatically when you enter forward tab? That would help a lot!! Quote:
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